How ServiceNow CMDB Can Help You Eliminate Service Outages

Presented by

Josh Lin (Senior Product Marketing Manager, ITOM), Vivian Tero (Senior Product Manager, ITOM)

About this talk

Service outages are not only chaotic but also costly for organizations. This webinar will show you how to avoid this nightmare by leveraging the ServiceNow CMDB. We’ll discuss how using ServiceNow event management and discovery with CMDB will accelerate your ability to conduct business impact analysis. Register today and learn how to: - Use the CI class manager to create and manage your identification and reconciliation rules - Configure your CMDB to monitor the health of critical business services - Use Query builder to build reports and conduct impact analysis

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