Best Practices for Making the Move from Legacy ITSM to ServiceNow

Presented by

George Rubio (Sr. Technical Product Marketing Manager, ServiceNow)

About this talk

Many IT organizations today struggle with outdated IT Service Management suites. These legacy systems are incredibly rigid and difficult to configure, and in most cases, require large groups of administrators and programmers to keep services up and running. Thousands of customers have left their legacy ITSM solutions for the ServiceNow ITSM suite—what’s holding you back? In this webinar, George Rubio, ITSM Technical Product Marketing Manager at ServiceNow, will share the best practices based on thousands of switches from legacy systems to ServiceNow. Attendees will learn: •How ServiceNow consolidates fragmented tools and legacy systems, and automates work processes on a single cloud platform •Key considerations for successful cloud adoption, such as setting the right objectives, reporting, integrations •Expert tips and tricks from real-world customer examples •The payoff to making the move, including how ServiceNow improves the speed, visibility, and agility of IT

Related topics:

More from this channel

Upcoming talks (4)
On-demand talks (303)
Subscribers (13093)
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™