Expedia Group makes a great Discovery

Presented by

Gerald Beaulieau, Stephen Phayre

About this talk

Expedia Group is the world’s travel platform, instantly connecting travelers to hotels, vacation and car rentals, airlines, and unique activities around the globe. And this multi-channel, multi-platform global marketplace has no time for downtime—which is why it was critical to understand the state of their data center at all times. Join Senior IT Service Management Lead at Expedia Group Stephen Phayre as he shares his experience using infrastructure monitoring for improved Discovery troubleshooting and building a “self-healing” CMDB. The Expedia Group IT Team has successfully delivered a single system of record across IT, using Discovery and monitoring to identify system outages, expedite service failures to IT, route work to the right team members, and provide insight to IT leaders. You’ll learn first-hand how the operations and service teams at Expedia Group were able to remove department silos and bridge the gap between ITSM and ITOM to achieve: Significant reduction in troubleshooting time Speedy identification of status conflicts A reduction of manual steps

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