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Unify Portfolio Planning with Lean Thinking

In this webinar, you’ll learn about optimizing your business while starting to shape the future.

Here’s how to invest your money in all the right places:

Learn how application portfolio management is changing in a “cloud-first” world
See how ITBM does this via application portfolio management by mapping business capabilities to strategy
Learn how to unify all the planning that occurs in an organization between business owners, application portfolio professionals, finance, and the PMO
Recorded Nov 29 2018 44 mins
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Presented by
Anthony Okumura, Doug Page
Presentation preview: Unify Portfolio Planning with Lean Thinking

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  • Channel
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    It’s time to take a more strategic approach to application management. In this webinar, you’ll learn:

    • How to put key technology decisions in a business context.
    • How to reduce the risk and surprises from changing regulations and policies.
    • How managing a single application platform is more efficient than juggling multiple point solutions.
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    Join this webinar and learn how ServiceNow can help you:

    -Increase release frequency by 130%
    -Lower outages by 25%
    -Reduce time to solve major incidents by 60%
  • What to consider when implementing a demand management solution Oct 23 2019 5:00 pm UTC 57 mins
    ServiceNow ITBM Team - John Hose and Debbra McGrath
    A single, centralized view of your strategic and operational requests offers many advantages. It can help you accurately assess and forecast demand for your products and services. It can help you determine the correct investments to make. There can be multiple paths to achieve the same process goals – which ones are most effective to help you achieve your outcomes?

    Join John Hose and Debbra McGrath of ServiceNow discuss the challenges and our solution, ServiceNow Demand Management. This webinar features:

    Types of Demand – Should you use different process flows?
    Assignment Groups – How do we determine where to send requests?
    Stakeholders – How best to engage?
    Assessments – It’s not about who screams the loudest!
    Approvals – Don’t let them slow down the process.
    Leveraging Idea – Identifying unmet needs.
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    Learn how to achieve and maintain a healthy CMDB, and cut through the infrastructure noise—identifying and responding to service outages more quickly and intelligently.

    ServiceNow CMDB and Event Management enables you to:
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    Join us for this broadcast as we examine how specific ServiceNow customers are delivering incredible value in IT transformation, including how a Financial Services firm was able to deliver a 99.2% noise reduction on critical performance alerts, a Healthcare Firm saved 9000 hours annually through an improved patient experience and a Management Consulting Company are transforming the IT Experience for their Customers and Employees by automating compliance checks and approvals, taking the change approval time from 23 days to 2 days

    During the webinar Zaki Bawja, Area Vice President – IT Solutions Practice responsible for delivering ServiceNow's ITX strategy and Alex Margarit, ITOM Enterprise Sales Specialist will answer these questions:
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    This webinar will provide you with a prescriptive approach of driving outcomes such as Digitisation of services for consumers and employees leading to higher revenue, employee productivity and cost savings. Discover what valuable lessons they have learned on this journey and how best to execute an ITX Program of your own.
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    Flight Centre has partnered with ServiceNow to help meet the evolving global demands of the travel industry. During the webinar Flight Centre Enterprise Operations Manager, Michelle Willis and ServiceNow ITOM Specialist, Alex Margarit will discuss:

    The business outcomes Flight Centre was looking to deliver 
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  • ITOM and ITSM – a better together story Recorded: Jul 30 2019 51 mins
    Chanda Dani and Matt Schvimmer
    Join Chanda Dani, Senior Director of Product Marketing, ITOM and Matt Schvimmer, Vice President, Product Management, ITSM to see how ServiceNow has used the power of ITOM+ITSM to proactively eliminate service outages and accelerate time to resolution.

    During this webinar Chanda and Matt will discuss the benefits of integrating ITOM and ITSM including:
    Control and maintain the entire life cycle of IT assets, right from CMDB.
    Improved visibility of an organisation’s data center and IT assets, resulting in increased operational efficiency.
    How integration provides you with in-depth trend analysis in real-time and allows you to plan strategic actions for the long term.
  • Driving faster response to threats and vulnerabilities Recorded: Jul 30 2019 32 mins
    Piero DePaoli and Myke Lyons
    Did you know there is a better way to manage your organisations end to end security posture while meeting compliance regulations?

    Join ServiceNow’s Piero DePaoli, Senior Director, Product Marketing and Myke Lyons, Security Transformation Consultant as they discuss enterprise security visibility and the challenges businesses face adhering to the ever-changing compliance landscape.

    During the webinar, they will share specific use cases associated with key risk indicators that enable organisations to identify and report risks, prevent crises and mitigate them early. The webinar will also cover:
    Prioritising vulnerabilities
    Centralise, automating and streamlining incident response and operations
    Controlling risk exposure through real-time dashboards and continuous monitoring
    Reporting to key stakeholder
  • How Academy Mortgage Developed 40 Custom Apps & Revolutionized Digital Workflows Recorded: Jun 27 2019 59 mins
    Todd Zambrovitz, Director of Product Marketing, Platform, ServiceNow; Joey Day, Senior Software Engineer, Academy Mortgage
    Academy Mortgage is one of the largest independent mortgage lenders in the US, expediting loans quickly and efficiently across its 260 branch offices. With an ongoing goal of automating core financial processes, it has developed more than 40 custom applications and elevated the work experiences of departments across its enterprise—all on the Now Platform®. Join Todd Zambrovitz of ServiceNow and Joey Day of Academy Mortgage for this live webinar. Discover how Academy Mortgage:

    - Streamlined their loan lifecycle processes with automation
    - Delivered more effective and efficient auditing
    - Achieved more business value with less development effort
  • How to Build Cloud Apps at Lightening Speed Recorded: Jun 24 2019 57 mins
    Deepak Anand, Senior Advisory Platform Architect, ServiceNow
    Wish you had an app for that new use case? Learn how business and IT can partner to build apps fast on the NOW Platform.

    Whether you are an experienced developer, a System Admin ready to start building apps, an Enterprise Architect, or a business focused person, this is for you.

    Join this webinar with our team of Platform Innovation experts to:

    • Learn about the Now Platform architecture and capabilities
    • Understand what apps are best to build on the Now Platform
    • Experience the cloud application development process from start to finish with a live demo
    • Discover how to significantly reduce app development time and delivery
  • How to Use ServiceNow's Flow Designer to Automate Business Processes Recorded: Jun 21 2019 57 mins
    Todd Zambrovitz, Director of Product Marketing, ServiceNow; Jake Burman, Sr. Staff Product Management Manager, ServiceNow
    Want to strategically transform your business? Start by reimagining your business processes as digital workflows to deliver faster, smarter experiences. Quickly extend your ServiceNow solutions or build new workflow apps using a fast, intuitive, and extensible platform. Consolidate multiple automation capabilities into a single environment so process owners and developers can build and visualize business processes from a single interface. Empower anyone from process analysts to IT generalists to author end‑to‑end workflows that automate your business processes and accelerate your business outcomes.

    Join Todd Zambrovitz, Director of Product Marketing, Platform and Jake Burman, Sr. Staff Product Management Manager, both from ServiceNow, to hear how ServiceNow Flow Designer modernizes task automation with a codeless, natural language environment. This accelerates innovation by enabling anyone to build flows to deliver business solutions faster.

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    - How process owners can automate processes without code or scripts
    - Ways to automate approvals, tasks, notifications, and record operations
    - How easy it is to connect people, data and systems with triggers, conditions, and actions
  • Why you need a MID server to navigate your firewalls Recorded: Jun 19 2019 47 mins
    Chuck Tomasi, Senior Technical Product Marketing Manager; Kreg Steppe, Services Program Mgr; Stacey Bailey, Program Manager
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    Join Chuck Tomasi, Kreg Steppe, and Stacey Bailey of ServiceNow for an introduction to this powerful, versatile tool.

    In the webinar, you'll learn:

    - How a MID server works and its benefits
    - Best practices for setting up a MID server
    - Using a MID server with ServiceNow applications, including Orchestration and IntegrationHub

    - Chuck Tomasi, Senior Technical Product Marketing Manager, Platform, ServiceNow
    - Kreg Steppe, Services Program Mgr, ServiceNow
    - Stacey Bailey, Program Manager, App Development, Training and Certification, ServiceNow
  • Best Practices for Automating Asset Discovery & Management Recorded: Mar 14 2019 57 mins
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    Join us for this best practice webinar to learn:

    How to get greater value when you combine ServiceNow SAM with Discovery
    How companies can automate IT infrastructure visibility, pass audits, cut software spends, and reduce time to procure software all from one platform
    What other successful companies are doing to automate infrastructure discovery and license visibility
  • Leveraging AIOps to Reduce Service Outages Recorded: Mar 7 2019 57 mins
    Steve Anderson
    As enterprises are getting modernized with digital transformation, IT has moved away from static or monolithic infrastructure to continuous delivery models, involving dynamic environments that span across multiple clouds.

    Join this session to hear Steve Anderson, Sr. Manager in Product Management for ServiceNow ITOM, detail how to employ an AIOPS approach to help your organization reduce service outages including topics on:

    Alert Correlation to focus expert efforts
    Anomaly detection to identify significant patterns
    Identification of similar past issues to reuse successful solutions
    Learn how AIOPS is evolving the IT Operations role from reactive (firefighting) mode to proactive remediation.
  • Cultivating a DevOps Culture in a ServiceNow World Recorded: Feb 28 2019 55 mins
    Robert Peerenboom, Tameem Hourani
    Wayfair has an extremely mature and well-defined DevOps culture in which the company was built on; and this introduced challenges on how to enable ServiceNow as the core platform for their production operations.

    Learning how to integrate multiple ServiceNow modules into the CI/CD pipeline and aggregate operations with deployments was key to getting a holistic view of how business services are performing. Having a single hub for all of the data allowed Wayfair to build KPI’s that are much more relevant to a DevOps world—focused around agility and failing fast.

    Join Tameem Hourani, Head of Production Operations at Wayfair, as he showcases how to:

    Maximize your DevOps journey by moving fast, iterating faster, and bypassing gatekeepers
    Accelerate your digital adoption by integrating ServiceNow with existing open source toolsets and frameworks
    Leverage existing tools to be able to extend and create applications onto the ServiceNow platform
    Participate in this session to learn how you can get support for all phases of your DevOps process lifecycle.
  • Enterprise service management transforms employee productivity Recorded: Feb 21 2019 59 mins
    Troy DuMoulin, Bruce Randall
    Organizations are recognizing that adopting a service-oriented operating model, underpinned by system-based automation, can address many of the core challenges of competing in a digital economy. At the same time, defining value-based outcomes in the form of products and services, and optimizing shared processes with automation, have been proven to increase productivity, foster collaboration, lower costs and improve speed, no matter the business department or function. The sum of these capabilities and outcomes are often referred to as Enterprise Service Management.

    Join Troy DuMoulin from Pink Elephant and Bruce Randall from ServiceNow as they provide an overview of the many dimensions of Enterprise Service Management.

    In this webinar you’ll learn:

    How to increase employee productivity and creativity with ESM
    How to focus on service management capabilities like service definition, publishing, and knowledge management
    How to transform workflow automation related to incident and request fulfillment
  • Best Practices For IT Service Delivery with Intelligent Operations Recorded: Feb 12 2019 57 mins
    Gerald Beaulieu, Joe Corpion
    IT is the engine that delivers service reliability and agility for your business. Watch this webinar to see how ServiceNow practices what we preach. By bringing together the power of IT Operations Management (ITOM) with IT Service Management (ITSM), ServiceNow proactively identifies issues, eliminates service outages and accelerates time-to-resolution.

    By automating IT operations, we transformed our Network Operations Center (NOC) into a service reliability team that can quickly and accurately respond to the needs of the business.

    Hear best practices from Joe Corpion, Director of IT Operations, and Michael Prouty, Senior Manager of IT Operations on how to combine the power of ITOM + ITSM.

    Learn how ServiceNow:

    Decreased P1 and P2 incidents by a whopping 67%
    Eliminated 9,600 hours of work in the NOC annually
    Achieved a 50% reduction in MTTR
  • Transform IT to deliver more growth-oriented innovation Recorded: Feb 5 2019 58 mins
    Darren Haway (Tiffany), Bruce Randall
    Digital transformation means transforming IT. Whether increasing productivity, driving insights, delivering innovation, or simply providing a consumer-like experience for employees, IT has proven to be an indispensable element in your business success.

    Join Darren Hamway, Portfolio Manager/IT Project Management Office, Tiffany & Co., and Bruce Randall, Director Product Marketing, ServiceNow to learn how to deliver innovation without negative employee impact, or breaking the bank on infrastructure and resources.

    In this webinar you’ll learn:

    How Tiffany & Co. has successfully merged their processes and procedures with ServiceNow to increase portfolio visibility and data output
    How ITSM and ITBM can be used together to automate gaps in the service lifecycle
    How combining ITSM and ITBM helps to deliver new innovations
    How to transition from successful IT service management to successful IT business management
  • Now on Now: How Performance Analytics is enabling service excellence Recorded: Jan 29 2019 56 mins
    Archana Penukonde, Satish Mallavolu
    Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

    At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real-time trends of KPI performance. It also enables persona-based views of the information to all stakeholders in our organization – from our operations staff to our CIO.

    In this webinar, you’ll learn:

    How we use Performance Analytics to increase operational visibility
    How we are improving service performance and elevating our own IT service experience
    Best practices and recommendations from ServiceNow experts, based on our own learnings
  • ITSM Series: Achieve insights and visibility for continual innovation and improv Recorded: Jan 22 2019 34 mins
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    Get full visibility with built-in dashboards and Performance Analytics providing real-time, actionable information to continually improve services
    Learn how a single data model can eliminate information silos with one data source for your enterprise
    Learn how Continual Improvement Management can align data, people, and business goals in one place and empower strategic planning and execution
ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

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  • Title: Unify Portfolio Planning with Lean Thinking
  • Live at: Nov 29 2018 8:00 pm
  • Presented by: Anthony Okumura, Doug Page
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