Hi [[ session.user.profile.firstName ]]

Why Configuration and Asset Management should run on a single platform

Most IT folks who live in the Ops world exist in a heads-down environment where they care a whole lot about what’s happening right now. However, it’s also important to have visibility on financial or compliance impacts to the business. Configuration Management is great for the here and now but it takes real IT Asset Management (ITAM) to harness the full SDLC (software development life cycle).

Join George Spalding, EVP, Pink Elephant and Eric Ferrington, Product Manager, ServiceNow as they discuss the relationship of Asset Management and Configuration Management. Imagine what’s possible when you run ITAM from the same place you configure IT.

In this webinar, you’ll learn:

Best Practices of Configuration Management
The relationship between Configuration Management and IT Asset Management
How to drive action with intelligent IT operations
Recorded Dec 20 2018 59 mins
Your place is confirmed,
we'll send you email reminders
Presented by
George Spalding, Ryan Wood Taylor
Presentation preview: Why Configuration and Asset Management should run on a single platform

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • ServiceNow Virtual Agent: Great Experiences, Impressive Scale, Lower Costs Jan 8 2020 5:00 pm UTC 58 mins
    ServiceNow ITSM Team - Archana Penukonda and Darius Koohmarey
    Employees can ask a lot of routine questions. But you don’t always have the personnel to get them quick answers. That’s where a Virtual Agent can help. It simulates human conversation to answer those everyday questions employees have — 24x7. Employees get a great experience, and you get lower costs and impressive scalability.

    Join us for a webinar on how ServiceNow Virtual Agent can help you do more with less for better employee experiences. We’ll cover everything from a front-end demo of how it all works to a discussion of the back-end components that make it all happen.

    Attend this webinar to:

    - Get an overview of the ServiceNow Virtual Agent solution.
    - See firsthand how the Virtual Agent can serve your organization across chat channels.
    - Learn how to create and customize your own Virtual Agent conversation.
  • Why IT Strategy is Dead Dec 17 2019 6:00 pm UTC 58 mins
    Andy Jordan, President, Roffensian Consulting, and Scott Wallace, Sr. Product Manager, ServiceNow
    Standalone IT strategy is going the way of the dinosaur — but IT’s role in business success has never been more vital. That’s because IT strategy is now business strategy. Businesses can’t achieve digital transformation without the leadership and input of IT. But IT leaders need to step up to the plate to guide this evolution and drive the innovation that businesses need to survive.

    Join us for a discussion of how IT is playing a critical role in the development and execution of business strategy — including a demo to see how ServiceNow IT Business Management can help you align business and IT priorities. You’ll learn:

    ● How the role of IT in defining business strategy is evolving, with an increased focus on ROI, innovation, and operational efficiency.
    ● The importance of adaptive planning and the role IT leaders must now play in driving change.
    ● Insight into how IT leaders can become more active participants in the critical decisions on the future of the business.
    ● More about the role of ServiceNow IT Business Management in helping IT leaders become effective architects of business strategy.
  • How to integrate DevOps and ITIL Recorded: Dec 12 2019 60 mins
    Troy DuMoulin, VP of R&D at Pink Elephant and Gerald Beaulieu, Director of Product Marketing at ServiceNow
    Both DevOps and ITIL 4 have a lot to say about deploying and releasing effectively and efficiently into production without impacting availability. However, for many these two disciplines seem to be at odds or at least very complicated and challenging to describe how they work together. 

    In this practical webinar, Troy DuMoulin, VP R&D at Pink Elephant and Gerald Beaulieu, Director of Product Marketing at ServiceNow will provide a clear picture of how these two set of practices are integrated and co-dependent.

    We’ll cover:

    - ITIL Release and Deployment integrated with Agile Project Planning
    - How to scale change authorization without risk
    - The role of Service Validation & Testing and Automated Testing
    - The CMDB, Asset Management and DevOps environment Configuration
  • Proactively Manage Your IT Operations and Software Assets Recorded: Dec 4 2019 53 mins
    ServiceNow ITOM & SAM Teams - Ryan Wood-Taylor and Emory Zhao
    How do you do more with less? Fortune 500 CIOs use ServiceNow to connect different IT solutions into one intelligent and intuitive cloud platform. Unlock productivity with digital workflows that deliver faster, smarter experiences. When you run Software Asset Management (SAM) natively within IT operations you can increase visibility of your business services and optimize multi-cloud environments. With ServiceNow, the industry’s only single architecture platform, deploying or removing software with orchestrated workflows has never been easier.

    In this webinar, you’ll learn tips to help you:
    - Maximize existing ServiceNow investments
    - Proactively manage IT operations and software assets
    - Use intuitive workflows to simplify ITOM and SAM
  • Leverage App Portfolio Mgmt to drive strategic & business capability alignment Recorded: Nov 20 2019 56 mins
    ServiceNow ITBM Team - John Hose and Debbra McGrath
    Learn how your organization can use Business Capability Mapping and Business Strategy to drive prioritization in your demand pipeline and improve alignment to key business outcomes.

    Managing your business capabilities and strategic planning on the same platform can have its advantages. Having your business capabilities and enterprise strategies integrated and aligned to your demand management process and optimized against all other work on a single platform is game changing. It drives alignment between IT and the business that every organization is striving for and enables them to converge on a single enterprise strategy.

    Join John Hose, IT Business Management Advisory Solution Consultant and Debbra McGrath, Sr. Technical Product Marketing Manager as they discuss the challenges you’ll encounter and how our strategic Business Management planning solution can ensure you’re investing in key business initiatives.This webinar features:

    - Tips on how to analyze your business capabilities and identify areas to invest, divest, or retire.
    - How to use that information to prioritize demand intake and integrate into other demand process flows.
    - Best practices to collaborate with your enterprise architects and business stakeholders to drive continuous planning.
    - Review of ServiceNow’s strategic portfolio management capabilities.
  • See ServiceNow IT Service Management in action Recorded: Nov 12 2019 56 mins
    Ian Rahn, Solution Consultant, ServiceNow
    Join us for a live demo of our modern, cloud-based ITSM solution, what makes it better and how it can transform work for the better. You’ll learn how to consumerize the Self-Service Portal for end users. We’ll also demonstrate how to report incidents and follow that incident to its root cause through Problem Management and its remediation with Change Management.

    Register to learn what you need to manage a ITSM suite that will make you a leader in pushing innovation and transformation in your organization and beyond.
  • App management on one platform Recorded: Nov 7 2019 56 mins
    ServiceNow Team - Al Hsu, APM Product Manager and Doug Page, Senior Advisory Solution Consultant
    Businesses invest a lot in the applications they need to succeed. Making sure that investment pays dividends isn’t always easy. You need a complete picture of your application portfolio to make smart, strategic decisions. And that’s where ServiceNow Application Portfolio Management (APM) comes in.

    Join Al Hsu, APM product manager and Doug Page, senior advisory solution consultant from ServiceNow as they discuss how ServiceNow’s APM can give you complete visibility into your applications to manage costs, ensure alignment to business process and strategy, and help you easily adapt the portfolio to changes all on one single platform.

    It’s time to take a more strategic approach to application management. In this webinar, you’ll learn:

    • How to put key technology decisions in a business context.
    • How to reduce the risk and surprises from changing regulations and policies.
    • How managing a single application platform is more efficient than juggling multiple point solutions.
  • Increase DevOps velocity without losing IT controls Recorded: Oct 30 2019 58 mins
    ServiceNow ITOM Team - Gerald Beaulieau and George Rubio
    Is IT operations seen as the bottleneck to achieving the promise of DevOps speed and agility? Is Development attempting to bypass the system controls put in place, only to see system outages increase? The DevOps mandate has been steadily increasing with the promise of increased release frequency, fewer outages and significantly improved collaboration. This transition has forced organizations to introduce point tools to address this mandate, only to see inconsistent user experiences and complex integrations making matters worse. ServiceNow addresses the need of DevOps speed and agility without losing the IT control and performance with a single IT platform.

    Join this webinar and learn how ServiceNow can help you:

    -Increase release frequency by 130%
    -Lower outages by 25%
    -Reduce time to solve major incidents by 60%
  • What to consider when implementing a demand management solution Recorded: Oct 23 2019 57 mins
    ServiceNow ITBM Team - John Hose and Debbra McGrath
    A single, centralized view of your strategic and operational requests offers many advantages. It can help you accurately assess and forecast demand for your products and services. It can help you determine the correct investments to make. There can be multiple paths to achieve the same process goals – which ones are most effective to help you achieve your outcomes?

    Join John Hose and Debbra McGrath of ServiceNow discuss the challenges and our solution, ServiceNow Demand Management. This webinar features:

    Types of Demand – Should you use different process flows?
    Assignment Groups – How do we determine where to send requests?
    Stakeholders – How best to engage?
    Assessments – It’s not about who screams the loudest!
    Approvals – Don’t let them slow down the process.
    Leveraging Idea – Identifying unmet needs.
  • How a Healthy CMDB helps you deliver great service quality Recorded: Oct 9 2019 56 mins
    Richard Brounstein, Drew Hart, Lisa Wolfe of ServiceNow
    Learn how to achieve and maintain a healthy CMDB, and cut through the infrastructure noise—identifying and responding to service outages more quickly and intelligently.

    ServiceNow CMDB and Event Management enables you to:
    - De-duplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts.
    - Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them.
    - Correlate events using service maps in the CMDB to determine business service health.
  • Accelerate Digital Transformation with Experience Oriented IT Workflows Recorded: Jul 31 2019 27 mins
    Zaki Bawja and Alex Margarit
    Join us for this broadcast as we examine how specific ServiceNow customers are delivering incredible value in IT transformation, including how a Financial Services firm was able to deliver a 99.2% noise reduction on critical performance alerts, a Healthcare Firm saved 9000 hours annually through an improved patient experience and a Management Consulting Company are transforming the IT Experience for their Customers and Employees by automating compliance checks and approvals, taking the change approval time from 23 days to 2 days

    During the webinar Zaki Bawja, Area Vice President – IT Solutions Practice responsible for delivering ServiceNow's ITX strategy and Alex Margarit, ITOM Enterprise Sales Specialist will answer these questions:
    What are the leading practices from customers?
    What is our prescriptive guidance to IT Transformation?
    How you can accelerate IT Transformation with ServiceNow and your other strategic partners?
    This webinar will provide you with a prescriptive approach of driving outcomes such as Digitisation of services for consumers and employees leading to higher revenue, employee productivity and cost savings. Discover what valuable lessons they have learned on this journey and how best to execute an ITX Program of your own.
  • A Customer Success Story – Flight Centre Recorded: Jul 31 2019 50 mins
    Michelle Willis and Alex Margarit
    Flight Centre has partnered with ServiceNow to help meet the evolving global demands of the travel industry. During the webinar Flight Centre Enterprise Operations Manager, Michelle Willis and ServiceNow ITOM Specialist, Alex Margarit will discuss:

    The business outcomes Flight Centre was looking to deliver 
    Challenges Flight Centre faced to deliver on those outcomes 
    How Flight Centre measured their success and key wins that they were able to deliver.
  • ITOM and ITSM – a better together story Recorded: Jul 30 2019 51 mins
    Chanda Dani and Matt Schvimmer
    Join Chanda Dani, Senior Director of Product Marketing, ITOM and Matt Schvimmer, Vice President, Product Management, ITSM to see how ServiceNow has used the power of ITOM+ITSM to proactively eliminate service outages and accelerate time to resolution.

    During this webinar Chanda and Matt will discuss the benefits of integrating ITOM and ITSM including:
    Control and maintain the entire life cycle of IT assets, right from CMDB.
    Improved visibility of an organisation’s data center and IT assets, resulting in increased operational efficiency.
    How integration provides you with in-depth trend analysis in real-time and allows you to plan strategic actions for the long term.
  • Driving faster response to threats and vulnerabilities Recorded: Jul 30 2019 32 mins
    Piero DePaoli and Myke Lyons
    Did you know there is a better way to manage your organisations end to end security posture while meeting compliance regulations?

    Join ServiceNow’s Piero DePaoli, Senior Director, Product Marketing and Myke Lyons, Security Transformation Consultant as they discuss enterprise security visibility and the challenges businesses face adhering to the ever-changing compliance landscape.

    During the webinar, they will share specific use cases associated with key risk indicators that enable organisations to identify and report risks, prevent crises and mitigate them early. The webinar will also cover:
    Prioritising vulnerabilities
    Centralise, automating and streamlining incident response and operations
    Controlling risk exposure through real-time dashboards and continuous monitoring
    Reporting to key stakeholder
  • How Academy Mortgage Developed 40 Custom Apps & Revolutionized Digital Workflows Recorded: Jun 27 2019 59 mins
    Todd Zambrovitz, Director of Product Marketing, Platform, ServiceNow; Joey Day, Senior Software Engineer, Academy Mortgage
    Academy Mortgage is one of the largest independent mortgage lenders in the US, expediting loans quickly and efficiently across its 260 branch offices. With an ongoing goal of automating core financial processes, it has developed more than 40 custom applications and elevated the work experiences of departments across its enterprise—all on the Now Platform®. Join Todd Zambrovitz of ServiceNow and Joey Day of Academy Mortgage for this live webinar. Discover how Academy Mortgage:

    - Streamlined their loan lifecycle processes with automation
    - Delivered more effective and efficient auditing
    - Achieved more business value with less development effort
  • How to Build Cloud Apps at Lightening Speed Recorded: Jun 24 2019 57 mins
    Deepak Anand, Senior Advisory Platform Architect, ServiceNow
    Wish you had an app for that new use case? Learn how business and IT can partner to build apps fast on the NOW Platform.

    Whether you are an experienced developer, a System Admin ready to start building apps, an Enterprise Architect, or a business focused person, this is for you.

    Join this webinar with our team of Platform Innovation experts to:

    • Learn about the Now Platform architecture and capabilities
    • Understand what apps are best to build on the Now Platform
    • Experience the cloud application development process from start to finish with a live demo
    • Discover how to significantly reduce app development time and delivery
  • How to Use ServiceNow's Flow Designer to Automate Business Processes Recorded: Jun 21 2019 57 mins
    Todd Zambrovitz, Director of Product Marketing, ServiceNow; Jake Burman, Sr. Staff Product Management Manager, ServiceNow
    Want to strategically transform your business? Start by reimagining your business processes as digital workflows to deliver faster, smarter experiences. Quickly extend your ServiceNow solutions or build new workflow apps using a fast, intuitive, and extensible platform. Consolidate multiple automation capabilities into a single environment so process owners and developers can build and visualize business processes from a single interface. Empower anyone from process analysts to IT generalists to author end‑to‑end workflows that automate your business processes and accelerate your business outcomes.

    Join Todd Zambrovitz, Director of Product Marketing, Platform and Jake Burman, Sr. Staff Product Management Manager, both from ServiceNow, to hear how ServiceNow Flow Designer modernizes task automation with a codeless, natural language environment. This accelerates innovation by enabling anyone to build flows to deliver business solutions faster.

    Attendees will learn:

    - How process owners can automate processes without code or scripts
    - Ways to automate approvals, tasks, notifications, and record operations
    - How easy it is to connect people, data and systems with triggers, conditions, and actions
  • Why you need a MID server to navigate your firewalls Recorded: Jun 19 2019 47 mins
    Chuck Tomasi, Senior Technical Product Marketing Manager; Kreg Steppe, Services Program Mgr; Stacey Bailey, Program Manager
    Accessing resources from inside an organization's physical or cloud firewall can be challenging. A Management, Instrumentation, and Discovery (MID) server offers a direct, secure solution. It's a Java application that runs as a Windows service or UNIX daemon on a server in your local network. You can communicate and move data faster, easier, and more securely between a ServiceNow instance and external applications, data sources, and services.

    Join Chuck Tomasi, Kreg Steppe, and Stacey Bailey of ServiceNow for an introduction to this powerful, versatile tool.

    In the webinar, you'll learn:

    - How a MID server works and its benefits
    - Best practices for setting up a MID server
    - Using a MID server with ServiceNow applications, including Orchestration and IntegrationHub

    Speakers:
    - Chuck Tomasi, Senior Technical Product Marketing Manager, Platform, ServiceNow
    - Kreg Steppe, Services Program Mgr, ServiceNow
    - Stacey Bailey, Program Manager, App Development, Training and Certification, ServiceNow
  • Best Practices for Automating Asset Discovery & Management Recorded: Mar 14 2019 57 mins
    Usman Sindu, Ryan Wood-Taylor, Sree Subramaniam
    Companies don’t often measure their software usage or have visibility into what is deployed against what has been procured. This challenge can lead to risks such as unknown compliance audits, excessive spending, and manual work. Companies can incur revenue loss in millions of dollars due to unknown software license costs.

    ServiceNow is the only platform that runs Software Asset Management (SAM) natively in the same place you manage IT. With ServiceNow SAM and IT Operations Management (ITOM), companies can now have complete visibility of IT infrastructure as well as software usage and license costs.

    Join us for this best practice webinar to learn:

    How to get greater value when you combine ServiceNow SAM with Discovery
    How companies can automate IT infrastructure visibility, pass audits, cut software spends, and reduce time to procure software all from one platform
    What other successful companies are doing to automate infrastructure discovery and license visibility
  • Leveraging AIOps to Reduce Service Outages Recorded: Mar 7 2019 57 mins
    Steve Anderson
    As enterprises are getting modernized with digital transformation, IT has moved away from static or monolithic infrastructure to continuous delivery models, involving dynamic environments that span across multiple clouds.

    Join this session to hear Steve Anderson, Sr. Manager in Product Management for ServiceNow ITOM, detail how to employ an AIOPS approach to help your organization reduce service outages including topics on:

    Alert Correlation to focus expert efforts
    Anomaly detection to identify significant patterns
    Identification of similar past issues to reuse successful solutions
    Learn how AIOPS is evolving the IT Operations role from reactive (firefighting) mode to proactive remediation.
ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Why Configuration and Asset Management should run on a single platform
  • Live at: Dec 20 2018 7:00 pm
  • Presented by: George Spalding, Ryan Wood Taylor
  • From:
Your email has been sent.
or close