Enterprise service management transforms employee productivity

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Presented by

Troy DuMoulin, Bruce Randall

About this talk

Organizations are recognizing that adopting a service-oriented operating model, underpinned by system-based automation, can address many of the core challenges of competing in a digital economy. At the same time, defining value-based outcomes in the form of products and services, and optimizing shared processes with automation, have been proven to increase productivity, foster collaboration, lower costs and improve speed, no matter the business department or function. The sum of these capabilities and outcomes are often referred to as Enterprise Service Management. Join Troy DuMoulin from Pink Elephant and Bruce Randall from ServiceNow as they provide an overview of the many dimensions of Enterprise Service Management. In this webinar you’ll learn: How to increase employee productivity and creativity with ESM How to focus on service management capabilities like service definition, publishing, and knowledge management How to transform workflow automation related to incident and request fulfillment
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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™