Hi [[ session.user.profile.firstName ]]

Best Practices for Automating Asset Discovery & Management

Companies don’t often measure their software usage or have visibility into what is deployed against what has been procured. This challenge can lead to risks such as unknown compliance audits, excessive spending, and manual work. Companies can incur revenue loss in millions of dollars due to unknown software license costs.

ServiceNow is the only platform that runs Software Asset Management (SAM) natively in the same place you manage IT. With ServiceNow SAM and IT Operations Management (ITOM), companies can now have complete visibility of IT infrastructure as well as software usage and license costs.

Join us for this best practice webinar to learn:

How to get greater value when you combine ServiceNow SAM with Discovery
How companies can automate IT infrastructure visibility, pass audits, cut software spends, and reduce time to procure software all from one platform
What other successful companies are doing to automate infrastructure discovery and license visibility
Recorded Mar 14 2019 57 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Usman Sindu, Ryan Wood-Taylor, Sree Subramaniam
Presentation preview: Best Practices for Automating Asset Discovery & Management

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • How Academy Mortgage Developed 40 Custom Apps & Revolutionized Digital Workflows Recorded: Jun 27 2019 59 mins
    Todd Zambrovitz, Director of Product Marketing, Platform, ServiceNow; Joey Day, Senior Software Engineer, Academy Mortgage
    Academy Mortgage is one of the largest independent mortgage lenders in the US, expediting loans quickly and efficiently across its 260 branch offices. With an ongoing goal of automating core financial processes, it has developed more than 40 custom applications and elevated the work experiences of departments across its enterprise—all on the Now Platform®. Join Todd Zambrovitz of ServiceNow and Joey Day of Academy Mortgage for this live webinar. Discover how Academy Mortgage:

    - Streamlined their loan lifecycle processes with automation
    - Delivered more effective and efficient auditing
    - Achieved more business value with less development effort
  • How to Build Cloud Apps at Lightening Speed Recorded: Jun 24 2019 57 mins
    Deepak Anand, Senior Advisory Platform Architect, ServiceNow
    Wish you had an app for that new use case? Learn how business and IT can partner to build apps fast on the NOW Platform.

    Whether you are an experienced developer, a System Admin ready to start building apps, an Enterprise Architect, or a business focused person, this is for you.

    Join this webinar with our team of Platform Innovation experts to:

    • Learn about the Now Platform architecture and capabilities
    • Understand what apps are best to build on the Now Platform
    • Experience the cloud application development process from start to finish with a live demo
    • Discover how to significantly reduce app development time and delivery
  • How to Use ServiceNow's Flow Designer to Automate Business Processes Recorded: Jun 21 2019 57 mins
    Todd Zambrovitz, Director of Product Marketing, ServiceNow; Jake Burman, Sr. Staff Product Management Manager, ServiceNow
    Want to strategically transform your business? Start by reimagining your business processes as digital workflows to deliver faster, smarter experiences. Quickly extend your ServiceNow solutions or build new workflow apps using a fast, intuitive, and extensible platform. Consolidate multiple automation capabilities into a single environment so process owners and developers can build and visualize business processes from a single interface. Empower anyone from process analysts to IT generalists to author end‑to‑end workflows that automate your business processes and accelerate your business outcomes.

    Join Todd Zambrovitz, Director of Product Marketing, Platform and Jake Burman, Sr. Staff Product Management Manager, both from ServiceNow, to hear how ServiceNow Flow Designer modernizes task automation with a codeless, natural language environment. This accelerates innovation by enabling anyone to build flows to deliver business solutions faster.

    Attendees will learn:

    - How process owners can automate processes without code or scripts
    - Ways to automate approvals, tasks, notifications, and record operations
    - How easy it is to connect people, data and systems with triggers, conditions, and actions
  • Why you need a MID server to navigate your firewalls Recorded: Jun 19 2019 47 mins
    Chuck Tomasi, Senior Technical Product Marketing Manager; Kreg Steppe, Services Program Mgr; Stacey Bailey, Program Manager
    Accessing resources from inside an organization's physical or cloud firewall can be challenging. A Management, Instrumentation, and Discovery (MID) server offers a direct, secure solution. It's a Java application that runs as a Windows service or UNIX daemon on a server in your local network. You can communicate and move data faster, easier, and more securely between a ServiceNow instance and external applications, data sources, and services.

    Join Chuck Tomasi, Kreg Steppe, and Stacey Bailey of ServiceNow for an introduction to this powerful, versatile tool.

    In the webinar, you'll learn:

    - How a MID server works and its benefits
    - Best practices for setting up a MID server
    - Using a MID server with ServiceNow applications, including Orchestration and IntegrationHub

    Speakers:
    - Chuck Tomasi, Senior Technical Product Marketing Manager, Platform, ServiceNow
    - Kreg Steppe, Services Program Mgr, ServiceNow
    - Stacey Bailey, Program Manager, App Development, Training and Certification, ServiceNow
  • Best Practices for Automating Asset Discovery & Management Recorded: Mar 14 2019 57 mins
    Usman Sindu, Ryan Wood-Taylor, Sree Subramaniam
    Companies don’t often measure their software usage or have visibility into what is deployed against what has been procured. This challenge can lead to risks such as unknown compliance audits, excessive spending, and manual work. Companies can incur revenue loss in millions of dollars due to unknown software license costs.

    ServiceNow is the only platform that runs Software Asset Management (SAM) natively in the same place you manage IT. With ServiceNow SAM and IT Operations Management (ITOM), companies can now have complete visibility of IT infrastructure as well as software usage and license costs.

    Join us for this best practice webinar to learn:

    How to get greater value when you combine ServiceNow SAM with Discovery
    How companies can automate IT infrastructure visibility, pass audits, cut software spends, and reduce time to procure software all from one platform
    What other successful companies are doing to automate infrastructure discovery and license visibility
  • Leveraging AIOps to Reduce Service Outages Recorded: Mar 7 2019 57 mins
    Steve Anderson
    As enterprises are getting modernized with digital transformation, IT has moved away from static or monolithic infrastructure to continuous delivery models, involving dynamic environments that span across multiple clouds.

    Join this session to hear Steve Anderson, Sr. Manager in Product Management for ServiceNow ITOM, detail how to employ an AIOPS approach to help your organization reduce service outages including topics on:

    Alert Correlation to focus expert efforts
    Anomaly detection to identify significant patterns
    Identification of similar past issues to reuse successful solutions
    Learn how AIOPS is evolving the IT Operations role from reactive (firefighting) mode to proactive remediation.
  • Cultivating a DevOps Culture in a ServiceNow World Recorded: Feb 28 2019 55 mins
    Robert Peerenboom, Tameem Hourani
    Wayfair has an extremely mature and well-defined DevOps culture in which the company was built on; and this introduced challenges on how to enable ServiceNow as the core platform for their production operations.

    Learning how to integrate multiple ServiceNow modules into the CI/CD pipeline and aggregate operations with deployments was key to getting a holistic view of how business services are performing. Having a single hub for all of the data allowed Wayfair to build KPI’s that are much more relevant to a DevOps world—focused around agility and failing fast.

    Join Tameem Hourani, Head of Production Operations at Wayfair, as he showcases how to:

    Maximize your DevOps journey by moving fast, iterating faster, and bypassing gatekeepers
    Accelerate your digital adoption by integrating ServiceNow with existing open source toolsets and frameworks
    Leverage existing tools to be able to extend and create applications onto the ServiceNow platform
    Participate in this session to learn how you can get support for all phases of your DevOps process lifecycle.
  • Enterprise service management transforms employee productivity Recorded: Feb 21 2019 59 mins
    Troy DuMoulin, Bruce Randall
    Organizations are recognizing that adopting a service-oriented operating model, underpinned by system-based automation, can address many of the core challenges of competing in a digital economy. At the same time, defining value-based outcomes in the form of products and services, and optimizing shared processes with automation, have been proven to increase productivity, foster collaboration, lower costs and improve speed, no matter the business department or function. The sum of these capabilities and outcomes are often referred to as Enterprise Service Management.

    Join Troy DuMoulin from Pink Elephant and Bruce Randall from ServiceNow as they provide an overview of the many dimensions of Enterprise Service Management.

    In this webinar you’ll learn:

    How to increase employee productivity and creativity with ESM
    How to focus on service management capabilities like service definition, publishing, and knowledge management
    How to transform workflow automation related to incident and request fulfillment
  • Best Practices For IT Service Delivery with Intelligent Operations Recorded: Feb 12 2019 57 mins
    Gerald Beaulieu, Joe Corpion
    IT is the engine that delivers service reliability and agility for your business. Watch this webinar to see how ServiceNow practices what we preach. By bringing together the power of IT Operations Management (ITOM) with IT Service Management (ITSM), ServiceNow proactively identifies issues, eliminates service outages and accelerates time-to-resolution.

    By automating IT operations, we transformed our Network Operations Center (NOC) into a service reliability team that can quickly and accurately respond to the needs of the business.

    Hear best practices from Joe Corpion, Director of IT Operations, and Michael Prouty, Senior Manager of IT Operations on how to combine the power of ITOM + ITSM.

    Learn how ServiceNow:

    Decreased P1 and P2 incidents by a whopping 67%
    Eliminated 9,600 hours of work in the NOC annually
    Achieved a 50% reduction in MTTR
  • Transform IT to deliver more growth-oriented innovation Recorded: Feb 5 2019 58 mins
    Darren Haway (Tiffany), Bruce Randall
    Digital transformation means transforming IT. Whether increasing productivity, driving insights, delivering innovation, or simply providing a consumer-like experience for employees, IT has proven to be an indispensable element in your business success.

    Join Darren Hamway, Portfolio Manager/IT Project Management Office, Tiffany & Co., and Bruce Randall, Director Product Marketing, ServiceNow to learn how to deliver innovation without negative employee impact, or breaking the bank on infrastructure and resources.

    In this webinar you’ll learn:

    How Tiffany & Co. has successfully merged their processes and procedures with ServiceNow to increase portfolio visibility and data output
    How ITSM and ITBM can be used together to automate gaps in the service lifecycle
    How combining ITSM and ITBM helps to deliver new innovations
    How to transition from successful IT service management to successful IT business management
  • Now on Now: How Performance Analytics is enabling service excellence Recorded: Jan 29 2019 56 mins
    Archana Penukonde, Satish Mallavolu
    Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

    At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real-time trends of KPI performance. It also enables persona-based views of the information to all stakeholders in our organization – from our operations staff to our CIO.

    In this webinar, you’ll learn:

    How we use Performance Analytics to increase operational visibility
    How we are improving service performance and elevating our own IT service experience
    Best practices and recommendations from ServiceNow experts, based on our own learnings
  • ITSM Series: Achieve insights and visibility for continual innovation and improv Recorded: Jan 22 2019 34 mins
    Bill Hansey, George Rubio
    In this final episode, you’ll find out how to make sure your IT services are performing optimally with smart strategies to:

    Get full visibility with built-in dashboards and Performance Analytics providing real-time, actionable information to continually improve services
    Learn how a single data model can eliminate information silos with one data source for your enterprise
    Learn how Continual Improvement Management can align data, people, and business goals in one place and empower strategic planning and execution
  • ITSM Series: Deliver amazing IT service while increasing productivity (2 of 3) Recorded: Jan 15 2019 58 mins
    Bill Hansey, George Rubio
    Part two will help you deliver an IT service experience everyone loves. Topics include:

    How to deliver a consumer-like employee experience through a self-service portal
    Providing a modern experience with personalized mobile apps, self service portals, and contextual collaboration
    Using machine learning and AI-powered chatbots to automate common requests, making work easier and more efficient
  • ITSM Series: Kick start your ITSM implementation (1/3) Recorded: Jan 8 2019 54 mins
    Bill Hansey, George Rubio
    Join us for the first of our three-part webinar series. You’ll learn new ways to consolidate disjointed services and applications, including:

    How built-in best practices can rapidly consolidate your inefficient tools (CMDB, and Incident, Problem, Change) to a single, cloud-based system of action
    How integrated service management with a single CMDB can help your team deliver timely IT services that make employees happy
    How to help your organization be “better, faster, cheaper” and accelerate value delivery
  • Why Configuration and Asset Management should run on a single platform Recorded: Dec 20 2018 59 mins
    George Spalding, Ryan Wood Taylor
    Most IT folks who live in the Ops world exist in a heads-down environment where they care a whole lot about what’s happening right now. However, it’s also important to have visibility on financial or compliance impacts to the business. Configuration Management is great for the here and now but it takes real IT Asset Management (ITAM) to harness the full SDLC (software development life cycle).

    Join George Spalding, EVP, Pink Elephant and Eric Ferrington, Product Manager, ServiceNow as they discuss the relationship of Asset Management and Configuration Management. Imagine what’s possible when you run ITAM from the same place you configure IT.

    In this webinar, you’ll learn:

    Best Practices of Configuration Management
    The relationship between Configuration Management and IT Asset Management
    How to drive action with intelligent IT operations
  • Maximize IT Efficiency with SAM on a Single Platform Recorded: Dec 13 2018 63 mins
    Ryan Wood-Taylor, Martijn Braamskamp
    Join this webinar to learn how you can enable end-to-end software life cycle management from a true single platform to optimize software spend and reduce license compliance risk. You will hear from Softline, a ServiceNow SAM partner, about the critical functions and processes that can make your SAM program successful. See a demo of how embedding SAM into everyday IT management such as IT infrastructure changes and Application Portfolio Management are industry game changers.

    Imagine what’s possible when you run SAM from the same place you manage IT.

    In this webinar, you’ll learn:

    How to reduce your software spend
    Where to mitigate license compliance risk
    To drive action natively on the Now platform with intelligent IT operations
  • See how to scale agile across the enterprise Recorded: Dec 6 2018 58 mins
    Troy DuMoulin, Thom Gray
    Join Troy DuMoulin, VP of R&D at Pink Elephant, and Thom Gray, Senior Staff Product Manager at ServiceNow, as they discuss how to close the gap between enterprise strategy and team-based backlogs using integrated planning processes, key stakeholder roles, and visual management tools.

    In this webinar, you’ll learn:

    How to connect the strategic planning process with team backlogs
    How to create visibility for both planned and unplanned work
    The role of product owner in bridging strategy with team work
    Learning visual management tools such as Kanban boards, Shared Backlog, and Big Room Planning for easier collaboration.
  • Unify Portfolio Planning with Lean Thinking Recorded: Nov 29 2018 44 mins
    Anthony Okumura, Doug Page
    In this webinar, you’ll learn about optimizing your business while starting to shape the future.

    Here’s how to invest your money in all the right places:

    Learn how application portfolio management is changing in a “cloud-first” world
    See how ITBM does this via application portfolio management by mapping business capabilities to strategy
    Learn how to unify all the planning that occurs in an organization between business owners, application portfolio professionals, finance, and the PMO
  • Demo Center - See ServiceNow Software Asset Management in Action Recorded: Oct 30 2018 56 mins
    Pat Herbert
    Discover firsthand how ServiceNow® Software Asset Management (SAM) and Discovery helps clients reduce software spend with automated detection, consolidation and reclamation of Software Assets.

    We’ll explore:

    How Discovery enables you to create an accurate, up to date, single system of record for IT infrastructure, both on premises and in public clouds
    How to identify IP enabled configuration items (CIs), maps your interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB)
    Register now to see for yourself how SAM uses a single system of action that helps seamlessly transform operations from reactive software asset management practices to a proactive culture that is audit ready and optimizes license spend.
  • Expedia Group makes a great Discovery Recorded: Oct 22 2018 59 mins
    Gerald Beaulieau, Stephen Phayre
    Expedia Group is the world’s travel platform, instantly connecting travelers to hotels, vacation and car rentals, airlines, and unique activities around the globe. And this multi-channel, multi-platform global marketplace has no time for downtime—which is why it was critical to understand the state of their data center at all times.

    Join Senior IT Service Management Lead at Expedia Group Stephen Phayre as he shares his experience using infrastructure monitoring for improved Discovery troubleshooting and building a “self-healing” CMDB. The Expedia Group IT Team has successfully delivered a single system of record across IT, using Discovery and monitoring to identify system outages, expedite service failures to IT, route work to the right team members, and provide insight to IT leaders.

    You’ll learn first-hand how the operations and service teams at Expedia Group were able to remove department silos and bridge the gap between ITSM and ITOM to achieve:

    Significant reduction in troubleshooting time
    Speedy identification of status conflicts
    A reduction of manual steps
Work at Lightspeed
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.

With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform.

Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Best Practices for Automating Asset Discovery & Management
  • Live at: Mar 14 2019 4:00 pm
  • Presented by: Usman Sindu, Ryan Wood-Taylor, Sree Subramaniam
  • From:
Your email has been sent.
or close