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ITOM and ITSM – a better together story

Join Chanda Dani, Senior Director of Product Marketing, ITOM and Matt Schvimmer, Vice President, Product Management, ITSM to see how ServiceNow has used the power of ITOM+ITSM to proactively eliminate service outages and accelerate time to resolution.

During this webinar Chanda and Matt will discuss the benefits of integrating ITOM and ITSM including:
Control and maintain the entire life cycle of IT assets, right from CMDB.
Improved visibility of an organisation’s data center and IT assets, resulting in increased operational efficiency.
How integration provides you with in-depth trend analysis in real-time and allows you to plan strategic actions for the long term.
Recorded Jul 30 2019 51 mins
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Presented by
Chanda Dani and Matt Schvimmer
Presentation preview: ITOM and ITSM – a better together story

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  • How Expedia Group improved Discovery and CMDB by exposing logs Apr 22 2020 4:00 pm UTC 57 mins
    Stephen Phayre, Senior IT Service Management Lead, Expedia Group, and Matt Gowarty, Sr. Product Marketing Manager, ServiceNow
    Expedia Group’s IT Operations Management team made smarter use of their logs to better support teams, evaluate success, and troubleshoot errors. Using their Discovery tool, they were able to improve visibility with actionable insights.

    Join this webinar and hear about Expedia Group’s use case. Their IT Service Management Lead will shed light on how to extract key success and error data – making it available for easier viewing and analysis. Learn how you can adapt these best practices in your own environment.

    - Learn how to get more from Discovery and your CMDB by extracting actionable data.
    - Hear a real-world use case on digging deeper into Discovery logs to uncover new insights.
    - Discover how to unlock the potential of the data you already have.
  • How ServiceNow unlocks innovation and transforms the IT experience Apr 14 2020 6:00 pm UTC 38 mins
    Gio Bocao, Director IT Strategic Initiatives, ServiceNow, and Mirza Baig, Director IT Service Management, ServiceNow
    What does digital transformation really mean? At ServiceNow, we've used ITSM and the Now Platform to transform our own business and realize the same advantages we help our customers achieve.

    Join this webinar as we share our approach to digitally transforming our own business, including our digital transformation framework, digital maturity model, and an overview of the qualitative and quantitative value we've realized in IT and across our enterprise. You’ll also learn how an integrated and collaborative process and approach has helped us transform our own IT experience, enabling us to reinvest and drive more innovation. You'll hear:

    - How our own journey started with a good ITSM foundation
    - How effective digital transformation unlocks productivity and delivers great experiences
    - How using automation and efficiency gains help to enable continued innovation to focus on more strategic initiatives
  • Albertsons maximizes value with a service-aware CMDB Apr 9 2020 5:00 pm UTC 61 mins
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    To get the most value from your IT investment, you need to start with the basics: What assets do you have and how are they configured? The more complex your environment, the harder it is to find answers and understand the relationship of IT processes to business functions.

    In this webinar, you’ll hear how one of the largest U.S. grocery chains tackled this challenge with ServiceNow Configuration Management Database (CMDB). You’ll also learn how the company created a service-aware CMDB that functions as a trusted source of critical relationships and attributes and drives better business outcomes.

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    - See how a service-aware CMDB is key to achieving significant value
    - Learn how discovery and service mapping provide a foundation for automating key IT and business processes
    - Hear a real-world use case on how mapping the relationships between IT infrastructure, applications, and services is critical to business success
  • The right work done right Apr 1 2020 4:00 pm UTC 56 mins
    Andy Jordan, President, Roffensian Consulting S.A.
    How do you measure an IT project team’s performance? A lot of businesses think in terms of output. The more projects a team completes, the more productive they are. But there’s a shift underway. Innovative IT leaders are focusing more on business outcomes, not output — and the change is rewriting the rules for IT governance.

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    - Find out how IT leaders can emphasize ‘forgiveness over permission’ to make the shift to an outcome-based approach
    - Discover techniques for creating an environment that aligns IT performance with business outcomes and how the shift will affect project teams, IT leadership, and the organization as a whole
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    You can’t separate the success of your business from the technology that runs your business - which is why asset management should be a high priority for every IT decision maker. With all that you invest in advanced hardware, you need to ensure that you’re getting the best possible return and that the job of managing assets isn't a distraction from your other priorities.

    In this webinar, you will get an overview of ServiceNow Hardware Asset Management and a preview of some of the latest features for simplifying management processes throughout asset lifecycles-from request to retirement.

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    - Discover how mobile apps are transforming asset management processes and policies.
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    Andy Jordan, President, Roffensian Consulting S.A.
    Business cycles keep accelerating, while change and disruption are now par for the course. The challenge for IT is how to plan effectively in this more unpredictable environment where annual planning processes just can’t keep pace. 

    Join Andy Jordan, President, Roffensian Consulting S.A. for a look at the way innovative IT organizations use adaptive planning to help them stay agile and aligned with business needs. We’ll discuss how ongoing, adaptive IT planning is now critical to the success of an organization — and how ServiceNow solutions offer more effective and efficient planning tools for this new era.

    - Understand the impact, threats, and opportunities from more frequent IT planning cycles
    - Gain insight into the evolution of adaptive planning and how it will fundamentally change the way IT delivers projects and manages work
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    Steve Odell, TEI Senior Consultant, Forrester Consulting, and Charlie Betz, Principal Analyst, Forrester Consulting
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    Steve Odell, Total Economic Impact Senior Consultant, and Charlie Betz, Principal Analyst, from Forrester Consulting will share the results of their Total Economic Impact (TEI) framework used to study the financial and business impacts of ServiceNow IT applications. You’ll hear how ServiceNow IT applications have helped organizations:

    - Achieve 20% increase in IT fulfiller efficiency
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    - Increase project performance and automation of 20% of services
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  • Beyond ITOM and AIOps to achieve a more comprehensive IT stance Mar 3 2020 7:00 pm UTC 52 mins
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    Join guest speaker Sean McCormick, Senior TEI Consultant from Forrester Consulting, and Doug Page, Senior Advisory Solution Consultant, as they provide a framework to evaluate the financial impact of ServiceNow ITBM covering benefits, costs, risk, and flexibility. See how the Forrester TEI of ServiceNow IT Business Management uncovered an ROI of 397%, an NPV of $13.3M, and a payback period of less than 6 months.

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    - The use cases ServiceNow customers experienced with Project and Portfolio Management
    - How to use this information to build a business case for your ServiceNow PPM solution
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    Simona Lewis, Advisory Solutions Architect, ServiceNow and Andrew Herbert, ITOM Practice, ServiceNow
    ITOM Series - Part 2

    It’s no secret that a successful ServiceNow implementation takes a great deal of planning and effort from all parties involved. Communication, knowledge transfer, and reliability are some of the key things needed to achieve a successful outcome.

    For the second part of this series, Andrew Herbert, Manager, ITOM Practice joins us where he will be sharing with you the key things to know before starting an implementation, as well as best practices to ensure a successful deployment. Such as:

    - Key steps to take before embarking on your ServiceNow implementation
    - What to expect during your implementation journey
    - Lessons learned from his experiences implementing ServiceNow
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  • How to Successfully Deploy a Healthy CMDB Feb 19 2020 2:30 am UTC 13 mins
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    ITOM Series - Part 1

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  • ServiceNow - Enabling intelligent operations using ITOM and the Now Platform® Recorded: Feb 11 2020 53 mins
    Joe Corpion, Director IT Operations Governance at ServiceNow, and Ritesh Arora, Director Applications Development, ServiceNow
    Most enterprises know that their industry is being disrupted by digital trends, but few are prepared for it. IT Operations – which is at the heart of the transformation – is under the most pressure to modernize. With the drive to cloud-first initiatives, IT Ops often tries to build flexible digital experiences on top of outdated technology stacks, breaking traditional processes and increasing the likelihood of service degradation with complex business services.

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    - Accelerate problem identification and resolution with AIOps.
    - Make the shift from an infrastructure-centric to a business-centric IT organization.
  • Unify to simplify: Transform IT with a single cloud platform Recorded: Feb 6 2020 57 mins
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    Join us for a look at how a unified cloud platform across all of IT can transform service delivery and give employees a better overall experience — with the access and insight they need to translate inspiration into innovation. You will:

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    - Discover how to better align IT service delivery with changing business priorities.
    - See how AI-powered user experiences can unleash employee creativity and open the door to market-leading innovation.
  • Reinventing IT service management Recorded: Jan 29 2020 57 mins
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    IT is now blazing the trail for enterprise transformation. That means that businesses rely on IT departments for the innovation they need to thrive. Moreover IT can help to drive improved innovation and end user experiences in new and creative ways. So how can you optimize the need for innovation and quality service?

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    - How IT can successfully manage continuous innovation with high-quality service delivery that delights users.
    - The impact of automation, AI, and analytics on IT Service Management.
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  • AIOps best practices: Start with service-aware event management Recorded: Jan 21 2020 56 mins
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    Digital business services need to run on modern infrastructure. For your IT Operations, it’s crucial to keep these services performing as well as have the ability to resolve disruptions quickly and efficiently. A necessary phase of your AIOps journey incorporates service-aware event management that extracts data from your infrastructure in order to understand business service performance.

    Join this webinar as H&R Block shares insights into the four critical steps of this first phase:

    - Step 1: Organize data from your event monitoring sources to understand service degradation
    - Step 2: Utilize event management to reduce event noise
    - Step 3: Reduce mean time to resolution (MTTR)
    - Step 4: Drive remediation from the same place you take alert action

    Leveraging AIOps best practices to achieve high-performance business services is key to your IT Operations
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    Change has always been a constant. But the pace of change is accelerating dramatically. For today’s DevOps teams, the challenge is to deliver innovation at the pace the enterprise needs without compromising quality and reliability.

    Join ServiceNow expert, Eric Ledyard, Sr. Technical Product Marketing Manager, and ServiceNow Partner, Tameem Hourani, from RapDev as they discuss how DevOps teams can reduce the internal friction that slows effective change management.

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    - Learn more about the evolving best practices for speeding up change while meeting service and quality expectations.
    - Find out how development teams can collaborate more effectively with IT Operations to deliver quality solutions that adhere to enterprise policy and standards.
    - Get more information on the ServiceNow solutions available to address the challenge of accelerating change while ensuring discipline and transparency.
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    - See firsthand how the Virtual Agent can serve your organization across chat channels.
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    We’ll cover:

    - ITIL Release and Deployment integrated with Agile Project Planning
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    - The CMDB, Asset Management and DevOps environment Configuration
ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

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  • Title: ITOM and ITSM – a better together story
  • Live at: Jul 30 2019 11:20 pm
  • Presented by: Chanda Dani and Matt Schvimmer
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