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How a Healthy CMDB helps you deliver great service quality

Learn how to achieve and maintain a healthy CMDB, and cut through the infrastructure noise—identifying and responding to service outages more quickly and intelligently.

ServiceNow CMDB and Event Management enables you to:
- De-duplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts.
- Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them.
- Correlate events using service maps in the CMDB to determine business service health.
Recorded Oct 9 2019 56 mins
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Presented by
Richard Brounstein, Drew Hart, Lisa Wolfe of ServiceNow
Presentation preview: How a Healthy CMDB helps you deliver great service quality

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ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

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  • Live at: Oct 9 2019 5:00 pm
  • Presented by: Richard Brounstein, Drew Hart, Lisa Wolfe of ServiceNow
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