ServiceNow Virtual Agent: Great Experiences, Impressive Scale, Lower Costs

Presented by

ServiceNow ITSM Team - Archana Penukonda and Darius Koohmarey

About this talk

Employees can ask a lot of routine questions. But you don’t always have the personnel to get them quick answers. That’s where a Virtual Agent can help. It simulates human conversation to answer those everyday questions employees have — 24x7. Employees get a great experience, and you get lower costs and impressive scalability. Join us for a webinar on how ServiceNow Virtual Agent can help you do more with less for better employee experiences. We’ll cover everything from a front-end demo of how it all works to a discussion of the back-end components that make it all happen. Attend this webinar to: - Get an overview of the ServiceNow Virtual Agent solution. - See firsthand how the Virtual Agent can serve your organization across chat channels. - Learn how to create and customize your own Virtual Agent conversation.

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™