Presented by
John Shores, Director, IT Operations at H&R Block, and Usman Sindhu, Product Marketing Manager at ServiceNow
AIOps best practices: Start with service-aware event management
About this talk
Digital business services need to run on modern infrastructure. For your IT Operations, it’s crucial to keep these services performing as well as have the ability to resolve disruptions quickly and efficiently. A necessary phase of your AIOps journey incorporates service-aware event management that extracts data from your infrastructure in order to understand business service performance.
Join this webinar as H&R Block shares insights into the four critical steps of this first phase:
- Step 1: Organize data from your event monitoring sources to understand service degradation
- Step 2: Utilize event management to reduce event noise
- Step 3: Reduce mean time to resolution (MTTR)
- Step 4: Drive remediation from the same place you take alert action
Leveraging AIOps best practices to achieve high-performance business services is key to your IT Operations
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