Beyond ITOM and AIOps to achieve a more comprehensive IT stance

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Presented by

Don Baker, Sr. Competitive Intelligence Manager, ServiceNow, and Gerard Berhet, Principal Product Manager, ServiceNow

About this talk

AIOps is the next generation of IT operations analytics and is an important part of a broader IT Ops solution. Its value lies in coupling a deep data understanding with modern machine learning and advanced analytics to provide actionable intelligence to your IT Operations. In this webinar, we will explain how a healthy CMDB, service mapping, discovery and event management are fundamental to a successful AIOps approach and how they enable IT to operate more efficiently on a single system of record. We will also provide a use case to show where AIOps can be extended across ITSM + ITOM + CSM to benefit the enterprise. You’ll learn: - The right way to build the data foundation with CMDB - Ways to reduce event noise with machine learning to get to actionable alerts - Unlock additional IT benefits extending AIOps data to IT service management, customer service management, and across the enterprise
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