How ServiceNow unlocks innovation and transforms the IT experience

Presented by

Gio Bocao, Director IT Strategic Initiatives, ServiceNow, and Mirza Baig, Director IT Service Management, ServiceNow

About this talk

What does digital transformation really mean? At ServiceNow, we've used ITSM and the Now Platform to transform our own business and realize the same advantages we help our customers achieve. Join this webinar as we share our approach to digitally transforming our own business, including our digital transformation framework, digital maturity model, and an overview of the qualitative and quantitative value we've realized in IT and across our enterprise. You’ll also learn how an integrated and collaborative process and approach has helped us transform our own IT experience, enabling us to reinvest and drive more innovation. You'll hear: - How our own journey started with a good ITSM foundation - How effective digital transformation unlocks productivity and delivers great experiences - How using automation and efficiency gains help to enable continued innovation to focus on more strategic initiatives
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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™