IT Operations Management - Getting problems solved quickly

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Presented by

Simona Lewis, Advisory Solutions Architect, ServiceNow and Zahra Mushtaq, Snr Technical Support Manager, ServiceNow

About this talk

ITOM Series - Part 3 ServiceNow offers world-class (24 x 7) customer support to every customer. Our Customer Support team is comprised of trained, experienced professionals with deep product knowledge and real-world experience. The goal of our customer support effort is to help your team resolve issues as quickly as possible. In the final part of our series, we will speak with Zahra Mushtaq, Senior Technical Support Manager who will share her almost 6 years of experience at ServiceNow. In this session we will give you a deeper understanding of how our IT Operations Management support team runs, frequently asked questions and tips and tricks to best get your problem solved quickly!

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™