Name: IT Operations Management - Getting problems solved quickly
Start: 2020-03-05T02:30:00Z
End: 2020-03-05T02:30:18.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

As the digital landscape evolves, organizations struggle to keep up with so many new, fast-changing technological advancements.  How can your organization ensure business continuity in this challenging time?  

Join us for a valuable webinar, Achieving Operational Excellence through AIOps & Observability, and learn how to gain end-to-end insight and visibility that legacy tools and approaches simply can’t provide.  

Our speakers will cover how to: 
- Use AIOps and observability to improve compliance while reducing risk 
- Evolve IT beyond “keeping the lights on” to driving business innovation 
- Reduce noise, predict service issues, and introduce scalable log monitoring  

Discover how to respond and resolve issues faster—from simple service requests to complex, self-healing processes—before they become business-critical. Watch this webinar now. 

Speakers: 
- Heather Archamabult, senior product marketing manager, ServiceNow
- Denis Guyadeen, senior staff outbound product manager, ServiceNow
- Karlis Peterson, advisory solution consultant, ServiceNow

Achieving Operational Excellence Through AIOps and Observability

Depending on the industry you’re in, managing risk may be a topic you’re very familiar with. It has definitely become a business-level discussion in the last few years as external and even internal risks and threats – along with uncertainty, has increased.  During this 15-minute video, we explore how businesses perceive risk and the importance of positive risk. 

Speakers: 
- Ben Cole, Executive Editor, TechTarget Custom Media
- Valerie Spillman, Sr Director, Internal Audit & Enterprise Risk, ServiceNow

The Importance of Positive Risk

Before AIOps, manual, repetitive work drove low CSAT. Data overload caused unexplained outages. And data and service level visibility were murky at best. But AIOps on the ServiceNow platform uses proactive monitoring, automated resolution, and enhanced visualization tools to greatly improve IT efficiency.

Join our webinar to learn how AIOps:
- Identifies trends that indicate potential service events
- Pinpoints the root causes of outages and other issues
- Reduces event noise from multiple monitoring tools

Speakers: 
Venkat Lakshminarayanan, vice president, application development, ServiceNow
Madhuri Manikonda, director, digital technology operations, ServiceNow           
Usman Sindhu, director, product marketing, ServiceNow
Karlis Peterson, sr advisory solution consultant, ServiceNow

Now on Now: Transform IT Operations with AIOps

For many businesses today, the status of technology and business asset inventory can be unclear. Knowing exactly what you own and what you spend on software, hardware, cloud services, and physical business assets is a big ask. With ServiceNow asset management tools, you can automate the end-to-end lifecycles of these assets for real-time control and visibility.

Learn more when you watch this webinar: Maximize tech and enterprise asset utilization through automation. Our experts will discuss: 

- How ServiceNow helps optimize investments across software, hardware, cloud, and physical assets 
- How our cross-functional capabilities and solutions drive automation and outcomes  
- Why a single platform makes more sense in maintaining a transparent, adaptive asset estate

Speakers: 

- David Robinson, Senior Solution Consultant - ITAM, ServiceNow
- Blair LaCour, Senior Architect, ServiceNow

Maximize tech and enterprise asset utilization through automation

Determining what needs to be done to address the governance pillar of ESG is top of mind in many organizations but it presents challenges. In a recent OCEG poll of 125 members involved in this task, only 60% indicated that they have a clear understanding of what the Governance pillar includes and only 44% note that their organization has taken a materiality assessment to determine which Governance aspects to prioritize. They are seeking more information to help them tackle this critical task. In response to this need, OCEG has released a new eBook on Putting the G in ESG sponsored by ServiceNow and is expanding on its content in this webinar.

Watch this "hear from a peer" session to learn from ServiceNow executives - VP, ESG & Finance Strategy, Edua Dickerson and VP & Chief Audit Executive, Brian Foster, about the key steps they are taking as ServiceNow continues to builds its ESG efforts to assess and improve governance.

Highlights include:
• Define the governance pillar of ESG for your organization
• Apply the key steps to success in addressing the G in ESG (and governance overall)
• Review the ServiceNow approach - what's been done and what comes next

Putting the G in ESG - Making ESG Relevant to Modern Corporate Governance

How do organizations get more value from their operations but still maintain a culture of resilience? In an environment of on-going uncertainty, the question of efficiency vs resilience continues to plague leaders.  In this video we explore the changes that need to occur in culture, communication, and how everyone approaches resilience within an organization.  Efficiency or resilience – YES! 

Speakers: 
Simon Cox, Chief Transformation Officer, ServiceNow
Chris Vickery, Sr Risk Assessment Specialist, BackBlaze

Efficiency vs Resilience: TechTarget Fireside Chat

As the power of automation becomes widely utilized, businesses are looking for ways to extend its benefits beyond simple processes. Hyperautomation on the ServiceNow platform empowers organizations to elevate operational efficiency and employee experiences across the enterprise. Join our experts as they discuss:

- Latest challenges and trends in shared services
- Transformation stories from ServiceNow customers and their businesses
- Employing a hyperautomation strategy to initiate a shared services transformation

Speakers: 
Nate Aschenbach, VP, DT Applications, ServiceNow
Derek Birdsong, Director, Product Marketing, Hyperautomation, ServiceNow
Werner Erickson, SVP Operational Services, Hancock Whitney Bank

Supercharging Shared Services with Hyperautomation: Trends and Success Stories

Many organizations struggle to manage the growing scale and complexity of cloud and cloud-native infrastructure, and often lack complete visibility across the enterprise. In this webinar, learn how the industry first ServiceNow Cloud Observability introduces new capabilities to help site reliability engineering teams better manage the growing scale and complexity of cloud infrastructure by bringing Lightstep’s observability metrics, tracing, and logging together on a single solution purpose built to connect insights and actions across all the tools, people, and processes involved.  

Learn how to:  

· Resolve issues faster, eliminate underlying causes of performance issues, improve software quality, and address fragmentation across various IT estates with Cloud Observability.  

· Populate the CMDB and generate Service Maps for deep cross-stack visibility with the new Service Graph Connector for OpenTelemetry – a Kubernetes-native method.  

· Eliminate silos, manual root cause analysis and incident response activities, by building bridges between old and new systems for end-to-end visibility.  

Speaker: Andrew Gardner, Sr. Product Marketing Manager – Cloud Observability, ServiceNow

Reducing MTTR and accelerating the move to cloud-native

The goal of SecOps teams is to identify, prioritize and analyze cyberthreats prior to financial or reputational impact. The goal of senior stakeholders is to process cyber-threat analysis to make quick, well-informed resolution decisions. These goals require both visibility into security infrastructure, and transparency between SecOps and leadership. ServiceNow has integrated security operations and performance analytics into one solution that empowers executive decision-making with real-time data and dynamic visualizations. Learn more when you join our webinar: Harnessing the power of Performance Analytics to improve transparency and executive visibility for Security. We’ll discuss how to:

- Establish and maintain transparency between security teams and leadership
- Improve metric visibility across your environment with customized dashboards
- Leverage 60+ predefined KPIs to maximize operational efficiency and productivity

Performance Analytics brings both transparency and visibility to enterprise security operations. Watch our webinar today!

Speaker:
Jon Williams, sr product marketing manager, security operations, ServiceNow

Harnessing Performance Analytics to Improve Executive Visibility for SecOps

With growing demand for new applications, find out where companies adopting a low-code strategy with ServiceNow are driving the biggest gains. Hear examples of how they are creating higher quality applications faster with less complexity while scaling with governance - all on a single low-code platform.

The Power of Low-Code & Hyperautomation

Users of Enterprise Asset Management know that it automates the end-to-end lifecycle and maintenance planning of all your physical business assets. Users of Field Service Management understand that it enhances customer relationships and makes work easier for field technicians. But did you know that when these solutions operate in alignment on the ServiceNow platform, they help reduce costs and increase revenue?

To find out how, attend our webinar: "Optimize enterprise assets or reduce service costs? Yes." Our speakers will explain how each solution contributes to enhanced customer and employee experiences. We’ll also show you how to:

- Automate manual processes to reduce unnecessary administrative work
- Improve planning with accurate asset and field data
- Reduce costs by connecting people, processes, and data

See how ServiceNow can help you to reduce costs while exceeding expectations and revenue goals. 

Speakers:
Rob Schaefer, product management, field service management, ServiceNow
Bradford Blair, outbound product management, IT & enterprise asset management, ServiceNow
Kahled Nassoura, product management, IT & enterprise asset management, ServiceNow

Optimize enterprise assets or reduce service costs? Yes.

No matter your role, you’ll need to navigate today’s Environmental, Social, and Governance (ESG) regulations. Are you and your company prepared to disclose audit-ready metrics, such as carbon emissions data and human capital indicators?

Get ready by watching our webinar, What technologists need to know about ESG regulations. You’ll learn how ESG regulations affect you—and the best practices you can use to help your organization comply with them. Our speakers will cover:

-Measuring and reporting your sustainability impacts
-Automating and streamlining your ESG reporting efforts
-Selecting and implementing ESG/sustainability software

Don’t let ESG regulations hamper your company’s innovation and agility.

What technologists need to know about ESG regulations

81% of C-suite surveyed in 2021 revealed that environmental, social, and governance (ESG) assessment and management is a top responsibility at their organization. ITAM teams have a unique opportunity to achieve this goal by implementing more sustainable approaches to how assets are used and managed.

Attend this session, Drive ESG outcomes with ITAM, as we define ESG and share how you can:
• Optimize consumption, reduce e-waste, and properly dispose of your assets
• Mobilize your ESG strategy in areas of privacy, responsible sourcing, e-waste management, and workplace safety
• Gain measurable outcomes by using a single system of record and action—driving your ESG initiatives to optimize processes, creating long-term value and impact

Drive ESG outcomes with ITAM

Is your department prepared to fully assess and manage Environmental, Social, and Governance (ESG) risks? In the face of climate change, pandemics, economic uncertainty, political unrest, and other global challenges, activating an ESG strategy across your enterprise can turn your ESG intent into action.

Join us for a webinar, ESG and climate risks and resilience across the enterprise. You’ll gain a comprehensive, detailed, and future-proof strategy for dealing with ESG risks, and learn:

- How ESG risks may affect different parts of your company
- How integrated risk management can help mitigate risks and take advantage of opportunities
- Tools for improving ESG resilience and future-proofing your organization

Discover how to embed your ESG processes and decisions into your daily work across your connected enterprise—by attending this webinar.

ESG and climate risks and resilience across the enterprise

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow.

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll:

- Learn how to gain simplified and deep root cause analysis of IT operational issues
- See how companies are connecting and building insights for value streams
- Understand how connected DevOps data informs AIOps and speeds up analysis

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Speakers:
Tameem Hourani, solutions engineer, RapDev
Karlis Peterson, sr advisory solution consultant, ServiceNow

Real-world best practices linking DevOps with AIOps using ServiceNow

Ever feel like your team poured itself into a big project, but when you presented to leadership, their reaction felt like an anti-climactic “so what?” Are you constantly fighting for budget?  Do you wish you could share data more effectively across teams? 

We can help! 

Join AJ Witt from The ITAM Review, Juliana Beauvais, Director of Product Marketing & Evan Orgel, Senior Advisory Solution Consultant from ServiceNow as they discuss ways to improve ITAM visibility, align with business objectives, and advocate for asset management within your organization. Improving these areas will make your ITAM practice more successful and help boost your profile with key stakeholders and senior leadership. 

Learn practical advice for working more strategically to garner resources and recognition for your teams, which in turn helps you optimize technology asset investments.

IT Asset Managers - Win friends and influence organizations

It’s no surprise that IBM license agreements are varied, intricate, and frequently updated. Which can make finding, classifying, and reporting the data to prove compliance costly and time-consuming. That’s why ServiceNow and Anglepoint are simplifying IBM license management by bringing together IASP expertise with ServiceNow Discovery, ServiceNow Software Asset Management, and the IBM publisher pack to optimize costs and utilization. 

Join our webinar "Taking control of your IBM environment" to learn:

- The benefits of leveraging ServiceNow for a centralized view of your IBM environment
- How our partnership helps you handle license challenges with confidence and expertise
- What it means to be IBM audit-proof with IASP Anglepoint, supported by the ServiceNow platform

It’s time to discuss optimizing IBM license compliance with two companies that really understand the challenges. 

Speakers:
Piyush Patel, sr. technical product & solution marketing, ServiceNow
Victor Parades-Colonia, sr. principal outbound product management, ServiceNow
Kevin Rieske, vice president, Anglepoint

Taking control of your IBM environment

Are you tasked with providing better customer and employee experiences while also being told to optimize your investments?  The good news is, it’s not a “pick only one” option.  If your IT service agents and operators are using legacy point tools, manual processes, and have no consistent view or data shared between teams, it can be tricky even achieving just one goal. 

Join us for our virtual seminar, Unlock quick business value with unified Service Operations. We’ll demonstrate the ServiceNow solution and discuss the following key use cases to expand services while reducing costs:
- Break down silos with one unified cloud platform for ITSM and ITOM
- Reduce manual processes for incident, problem, and change with intelligent automation
- Gain visibility across on-premises, cloud, and hybrid environments with a single source of discovery truth

Centralized Program: Unlock quick business value with unified Service Ops

ITOM Series - Part 3

ServiceNow offers world-class (24 x 7) customer support to every customer. Our Customer Support team is comprised of trained, experienced professionals with deep product knowledge and real-world experience. The goal of our customer support effort is to help your team resolve issues as quickly as possible.

In the final part of our series, we will speak with Zahra Mushtaq, Senior Technical Support Manager who will share her almost 6 years of experience at ServiceNow.

In this session we will give you a deeper understanding of how our IT Operations Management support team runs, frequently asked questions and tips and tricks to best get your problem solved quickly!

IT Operations Management - Getting problems solved quickly

ITOM

IT Operations

Digital Transformation

IT Automation

Artificial Intelligence

Automation

Cloud

Configuration Management

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Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

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Application Development

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Collaboration and UC

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Enterprise Applications

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IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

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Recruiting

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Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

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Human Resources

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Healthcare

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

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Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

IT Operations Management - Getting problems solved quickly

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