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How ServiceNow is accelerating incident resolution with machine learning

Every business wants to accelerate IT incident resolution so they can get employees back to being productive as soon as possible.

Learn how we are using built-in machine learning and predictive intelligence solutions to pinpoint the impact of incidents on business services. Our experts will reveal how you can leverage these technologies to simplify and accelerate incident resolution.

Watch this webinar to:

-See how we use our built-in machine learning to cut the time needed to resolve IT incidents.
-Find out how machine learning is helping us successfully predict the impact of incidents on critical business services.
-Learn more about the advanced machine learning capabilities available today, to transform your approach to incident resolution.
Recorded Apr 30 2020 50 mins
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Presented by
Archana Panukonda, Nick Borgwardt, and Russ Blaesing
Presentation preview: How ServiceNow is accelerating incident resolution with machine learning

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    ServiceNow® Software Asset Management (SAM) can optimize usage with reallocation workflows and rightsize future purchases for real savings—all while mitigating software license risk and providing a single source of truth for a perpetually clean CMDB.

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    Join Exelon and KPMG as they discuss the use case and success story of Exelon, a leading energy provider in the Fortune 100, and the benefits it experienced when adding SAM to their ServiceNow capabilities. You’ll learn:

    -Why enterprises need SAM
    -How to create an achievable plan
    -The approach and the results
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  • Overview of ServiceNow maturity programs Aug 26 2020 3:00 pm UTC 35 mins
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    Oftentimes, IT teams aren’t able to innovate due to spending so much time simply trying to keep their tools working. And an overall lack of visibility only compounds the problem by creating risk, as the team is always in a reactive—rather than proactive—mode. Does this sound familiar?

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    -Simplify and intelligently automate your IT services
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    Imagine being able to transform your IT value chain from planning through operations— all with a single platform. Innovate more and better align to your business priorities, while delivering modern AI-powered services to your employees. Join our webinar and learn how it’s possible. See how you can unify your IT planning, delivery, and operations on the Now Platform®, making it possible to:

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    Emily Jarvis
    Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses.

    How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation.

    Watch this webinar to learn how agencies can use the cloud to deliver excellent services to citizens.

    Specifically, you’ll learn about:

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    -The difference between customer relationship management and customer service management.
    -How agencies are embracing digital transformation to update outdated legacy systems.
  • What’s new in the ITBM Now Platform New York release Recorded: Jul 7 2020 52 mins
    Jim Tisch, Doug Page & Scott Fuller from ServiceNow
    Please join our webinar to learn how this release can benefit you—further enabling your IT department to align better with the rest of your organization. Some of the new features we’ll cover include:

    ServiceNow Innovation Management - View a vetted pipeline of ideas that can be easily filtered by state and category; convert vetted ideas to demands, projects, epics, stories and other task types; and keep users, reviewers and subscribers automatically informed as the idea progresses.

    SAFe Program board - Scale agile across multiple teams with our Scaled Agile Framework Program Board. The SAFe Program Board is a key enhancement to our existing ITBM Essential SAFe application that enables users to view features across teams and sprints and the dependencies between them.

    Mobile - Know current project status anywhere, anytime. The PPM Mobile Project Status app enables you to view your projects including status, details, and notes. Get notified of changes and collaborate with your project team—helping keep your projects on track and deliver results faster.

    Hosted by: Jim Tisch, Doug Page & Scott Fuller from ServiceNow
  • Implement ITSM Like a Pro—Modernize your service delivery fast with ServiceNow Recorded: Jul 2 2020 47 mins
    Gerald Beaulieu, ITSM, director of product marketing and Chris Shakespear, ITSM, global practice leader
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    Delivering excellent user experiences, while helping drive down IT costs, hinges upon streamlining your digital transformation initiatives. This includes migrating your legacy on-prem ITSM solution—transforming your team’s speed, efficiency, and productivity. There are simply too many opportunities left on the table to ignore.

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    Gerald Beaulieu, ITSM, director of product marketing
    Chris Shakespear, ITSM, global practice leader
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    Andy Jordan, President, Roffensian Consulting S.A
    Effecting change through digital transformation is top of mind for many enterprises - with the “digital” part receiving most of the attention. You can’t stop there, however. Bringing about a successful transformation ultimately requires cultural change - impacting IT more than most areas.

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  • How a healthy CMDB helps you deliver great service quality Recorded: Jun 16 2020 55 mins
    Richard Brounstein, Solution Architect, Drew Hart, Product Manager, and Lisa Wolfe Sr. Manager Product Marketing, ServiceNow
    When an outage occurs, the IT operations team is bombarded with thousands of events coming from their siloed monitoring systems and overwhelming their inbox. Sifting through these events to get to the critical few takes a significant amount of time; and if your business services are mapped manually, there is a high likelihood the IT resources supporting these services have changed. While your team is actively trying to identify the services impacted, the business itself is losing money and customer satisfaction.

    Join this webinar to learn how to cut through the infrastructure noise-identifying and responding to service outages more quickly and intelligently.

    During the webinar you will also discover how ServiceNow CMDB and Event Management enables you to:

    - Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts
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  • How ServiceNow is changing IT self-service for its employees Recorded: Jun 11 2020 55 mins
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    The right IT service management can greatly shape and influence employee engagement and productivity. After all, employees want to grow with their organization and a self-service, frictionless interface that enables them to get work done provides an all-around win-win.

    Join our webinar and hear the Now on Now story. See how we’re changing IT self-service for our employees: transforming our organization’s culture and improving the overall mindset in the process. You’ll learn how ITSM Professional on the Now Platform® empowers us to:

    -Provide an employee-centric, role-based portal-improving efficiency and productivity
    -Focus on making the digital employee experience a journey, not an endpoint
    -Offer greater personalization, resulting in a more satisfying employee experience
  • Transform IT to deliver more growth-oriented innovation Recorded: Jun 9 2020 56 mins
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    Digital transformation means transforming IT. Whether increasing productivity, driving insights, delivering innovation, or simply providing a consumer-like experience for employees; IT has proven to be an indispensable element in business success.

    Join Darren Hamway, Portfolio Manager/ IT Project Management Officer, Tiffany & Co. along with Bruce Randall, Product Marketing – IT Service Management Director, ServiceNow as they discuss how Tiffany & Co. has successfully increased IT throughput and productivity with ServiceNow.

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    - How to transition from successful IT Service Management to successful IT Business Management
  • How Deloitte uncovers hidden SAM opportunities on a single platform Recorded: Jun 3 2020 52 mins
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    Your organization needs a complete picture of your IT infrastructure - what’s deployed, who’s using it, and whether it’s up to date. After all, your IT team can’t protect what it can’t manage.

    The right Software Asset Management (SAM) application is now an essential component to managing enterprise software spend, both for compliance and reducing licensing complexity.

    Sign up for our webinar, hosted by Dave Dawson, a principal in the Deloitte U.S. Risk and Financial Advisory practice. By attending, you’ll learn the potential risks your business may face without a formal SAM strategy - and uncover hidden SAM opportunities you may be missing.
    Hosted by:
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    -Find opportunities you’re currently missing to save on software costs
    -Help stay audit-ready and increase visibility of license and compliance positions
    -Unlock software savings faster with intuitive workflows on a single platform
  • AIOps for your business services Recorded: Jun 2 2020 61 mins
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    Gartner states that in four years, 40% of large enterprises will combine big data and machine learning functionality in IT Operations. ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) form a complete solution to eliminate service outages which includes key artificial intelligence for IT Operations (AIOps) capabilities.

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  • Hear about the ServiceNow Agile transformation journey Recorded: May 26 2020 54 mins
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    Join this webinar to:

    -Learn why Dell focused on the end-user experience of IT to make it as easy as possible for employees to find what they need.
    -Get tips on how to design your IT service portal with mobile users in mind.
    -See how capabilities such as “Guided Help” and decision trees can help users navigate their support options.
ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

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  • Presented by: Archana Panukonda, Nick Borgwardt, and Russ Blaesing
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