Reinventing the IT engagement model. Dell’s Journey to Digital Transformation

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Join Steven Cole, Principal Software Engineer, and Ryan Litwiller, Sr. Software Engineer, from Dell

About this talk

Employees should be experts at doing their jobs. They shouldn’t have to master the ins and outs of accessing IT services. That’s why Dell significantly upgraded its own IT end-user experience with ServiceNow. Join Steven Cole, Principal Software Engineer, and Ryan Litwiller, Sr. Software Engineer, from Dell as they reveal how they deployed their portal and mobile app to deliver the IT information employees need through “Guided Help.” This user-focused approach includes articles, catalog items, and pre-populated incident forms to provide employees the answers and support they need. Learn how Dell employees enjoy a better overall IT experience, one that allows them to get back to business quickly and focus on doing what they do best. Join this webinar to: -Learn why Dell focused on the end-user experience of IT to make it as easy as possible for employees to find what they need. -Get tips on how to design your IT service portal with mobile users in mind. -See how capabilities such as “Guided Help” and decision trees can help users navigate their support options.

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™