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How ServiceNow is changing IT self-service for its employees

The right IT service management can greatly shape and influence employee engagement and productivity. After all, employees want to grow with their organization and a self-service, frictionless interface that enables them to get work done provides an all-around win-win.

Join our webinar and hear the Now on Now story. See how we’re changing IT self-service for our employees: transforming our organization’s culture and improving the overall mindset in the process. You’ll learn how ITSM Professional on the Now Platform® empowers us to:

-Provide an employee-centric, role-based portal-improving efficiency and productivity
-Focus on making the digital employee experience a journey, not an endpoint
-Offer greater personalization, resulting in a more satisfying employee experience
Recorded Jun 11 2020 55 mins
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Presented by
Rajeev Sethi, Mirza Baig, Bruce Randall
Presentation preview: How ServiceNow is changing IT self-service for its employees

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  • A Practical Approach to Addressing Operational Risk Apr 15 2021 12:30 am UTC 60 mins
    James Fong Risk & Security Solutions, Asia & Michael Murphy Principal Technical Consultant, Customer Outcomes at ServiceNow
    A Practical Approach to Addressing Operational Risk

    The key to effective risk management does not end at communication and resilience; you must embark on the journey of addressing your own operational risks. Operational risks are the uncertainties and hazards a company faces in its day-to-day business activities. It can result from breakdowns in internal procedures, people and systems. These risks can include internal and external fraud, failure to adhere to internal policies, and even computer hacking.

    Operational risks can pose as much a threat to your organisation as data breaches and other vulnerabilities, and it’s important to make sure that you are as prepared for these areas of weakness as possible.

    In this sessions, you will:
    - Learn how to implement a program that engages your front line to identify the small control failures
    - Discover the risks of these small control failures
    - See ServiceNow GRC Advanced Risk and user-friendly capabilities in action
  • The Cyber Risk Landscape: Vulnerability Management and Threat Intelligence Apr 8 2021 12:30 am UTC 60 mins
    Brian Spring Security Product Specialist & Guy Newell Regional Manager APAC at ServiceNow | Sajeed Naseem CISO at NJ Courts
    The Cyber Risk Landscape: Vulnerability Management and Threat Intelligence

    With organizations embracing a remote workforce, the attack surface has greatly expanded and introduced new levels of cyber risk—exposing flaws in existing vulnerability management strategies. For remote employee devices, these flaws often include inconsistent patching refreshes, the inability to pinpoint exploitability, and unclear collaboration between IT and Security.

    According to Gartner, one of the three most important SOAR capabilities are threat and vulnerability management. Like automation, vulnerability management can support your security solutions by identifying issues and security breaches, making it easier to decide on a course of action.

    In 2019, the numbers of vulnerabilities increased by over 17% from the year previously (Imperva) and in light of the increasingly distributed and remote workforce, we can only expect this number to continue to rise.

    In this session, we will discuss:
    - Providing centralized reporting and visibility of exploitability data, remediation progress, and playbook effectiveness
    - Establishing workflows for a variety of use cases, including application and IT-based vulnerabilities, and software misconfiguration
    - How to accelerate your response by 25%, dramatically reduce case backlog
    - How Threat Intelligence Can be Used to Create a Phishing Playbook
  • How To Manage Risk with Effective Communication Apr 1 2021 12:30 am UTC 60 mins
    James Fong Risk & Security Solutions, Asia & Andrew Wheatley VP of Audit Risk & Compliance at ServiceNow
    How To Manage Risk with Effective Communication

    Privacy and security risks drive many board and audit conversations. However, the ability to effectively communicate these risks is one of the greatest challenges’ executives face. To effectively manage risks, and develop visibility across organisations, it is essential that communication is encouraged and supported.

    In this session, we will discuss:
    - How efficient communication can be a strong business asset
    - The best practices to prepare for these important meetings
    - How using a common language, processes, controls, and issues management across the company can make the message simple and consistent
  • How SOAR Saved the Day; A Guide to Modernising Your Security Solutions Mar 25 2021 12:30 am UTC 60 mins
    Brian Spring Security Product Specialist & Karl Klaessig Director of Product Marketing, Security Operations at ServiceNow
    How SOAR Saved the Day; A Guide to Modernising Your Security Solutions

    According to Gartner by year-end 2022, 30% of organisations with a security team larger than five people will leverage SOAR tools in their security operations, up from less than 5% today. The almost overnight migration to a virtual employee workforce has tasked Security and IT teams to deliver and secure digital transformation at lightning speed. This was not an easy task for teams already stretched thin and juggling multiple tools and limited resources.

    With the volume of threats in mind and the scaling that needs to happen overnight for these teams, security orchestration and automation (SOAR) solutions are critical for their success.

    In this session, we will discuss:
    - How automating workflows can help ensure that threats to your business are resolved before they can impact the business and your employees
    - The impact of the pandemic on security solutions, and why SOAR is so important now than ever before
    - The importance of automation and orchestration in the new normal
  • RegTech & FinTech—What does the future hold for Regulatory Compliance? Mar 17 2021 3:00 am UTC 50 mins
    Andrew Yuille & Susannah Hammond, Thomson Reuters & Mike Spano, ServiceNow
    Join us for this exclusive webinar to discuss what lies ahead for Regulatory Compliance.

    2020 was a year of digital transformation and acceleration to meet the challenges of the COVID-19 pandemic. By necessity and design, firms have implemented the roll-out of technology, often at speed, to enable business activities to continue as countries went into lockdown. The applications that are covered by the term “FinTech” are fast becoming part of financial services firms’ identity.

    So, in a marketplace that is still maturing, the question to ask is whether corporate governance and the culture of financial service firms have managed to keep pace with this new tech.

    In this webinar, we’ll discuss results from Thomson Reuters Regulatory Intelligence’s (TRRI) fifth annual survey on FinTech and how ServiceNow helps:
    - The views and experiences of 400 compliance and risk practitioners
    - The huge step forward in adopting and implementing technology during the pandemic, despite ongoing budget challenges
    - Key insights into the ServiceNow Regulatory Change Management application
  • How To Build Resilience with Effective Risk Management Mar 15 2021 12:30 am UTC 60 mins
    James Fong Risk & Security Solutions, Asia & Scott Ferguson Director, Outbound Product Management at ServiceNow
    How To Build Resilience with Effective Risk Management

    According to Quantivate, only 36% of organizations have a formal enterprise risk management program. An effective risk management solution allows organizations to identify and take action against risks and vulnerabilities, building resilience and strength, and keeping visibility at the core of their security model.

    Resilience demands that we make a conscious commitment to anticipate, prevent, respond, and adapt to adverse events. To be resilient, we must optimise our risk management. As we inch toward the end of 2020, one overwhelming takeaway is the need to plan and execute risk management at a different pace - in real time. Business continuity, customer retention, workforce productivity -- these pillars of business success depend on effective operational risk management across the entire organization.

    In this session, we will discuss:
    - How to ‘anticipate’ risk using IRM and BCM to aggregate business and asset context
    - ‘Prevent’ by establishing indicators, updating response plans, and proactively testing event scenarios
    - Monitoring to ‘respond and recover’ to support quick response of your action plans
    - Arming your team to ‘adapt’ by collecting and analyzing data to identify root cause and necessary controls and process adjustments
    - How to achieve true resilience, and embed risk and compliance processes into daily work
  • How to Transform and Automate Security Operations: A Case Study Mar 11 2021 12:30 am UTC 60 mins
    Brian Spring Security Product Specialist & Lou Fiorello Head of Security Product at ServiceNow | Muhammad Ahmad CISO at FINCA
    How to Transform and Automate Security Operations: A Case Study

    Automating security operations eases the load for your security team by detecting threats in your environment, determining the response to threats, and reducing the amount of time consuming manual work that goes into SecOps.

    Automation and orchestration are no longer intimidating but have actually become trusted allies in the fight against increasing demands and limited resources. In 2021, your company will depend ever more heavily on digital services, which means you must adapt and extend security and vulnerability operations.

    In this session, we will discuss:
    - How digitized, cross-functional workflows can embed best practices, efficiency, and security resilience into operations
    - The benefits of automating your security operations
    - The adoption and advances in both incident and vulnerability response
  • Filming Risk Series EP 1 Mar 10 2021 12:30 am UTC 60 mins
    How To Build Resilience with Effective Risk Management
  • Tomorrow-Ready ITSM Today: 3 Key Strategies Mar 9 2021 5:00 pm UTC 60 mins
    Bruce Randall, Director of Product Marketing, ServiceNow and Valerie O’Connell, Research Director, EMA
    In ancient times – February 2020 – EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. That future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workforce suddenly working from home.

    Watch this webinar on-demand featuring Valerie O’Connell, EMA Research Director, and Bruce Randall, ServiceNow Director of Product Marketing, as they take a research-informed look at building ITSM initiatives that will support business at the speed of life. This webinar dives into 3 non-negotiable essentials for an ITSM function that will thrive long past this current crisis.

    Topics include:
    -Characteristics of ITSM platforms that either facilitate or complicate business innovation
    -Functionality and technologies that invigorate new initiatives
    -Realistic uses of AI and ML in support automation
    -Practical considerations of risk/reward, drivers, challenges, and adoption.
  • See how ITSM and ITOM gives you visibility across your enterprise Mar 4 2021 4:00 pm UTC 47 mins
    Chad Corriveau, Technical Product Marketing Manager, ServiceNow; Glen Kaminski, Senior Product Marketing Manager, ServiceNow
    Ready to see how a single cloud platform can help reduce costs, while still delivering resilient and compelling service experiences? Join us for a live demo of what IT Service Management and IT Operations Management can do together to help transform your business.

    You’ll learn how the Now Platform combined with ITSM and ITOM services empowers your IT team to:

    -Remove legacy tools and modernize your IT services with a single cloud solution
    -Transition from a reactive fire-fighting mode to a proactive service model with AI and ML
    -Elevate the perception of IT from a cost center to a technology leader
  • Accelerating change for DevOps Recorded: Feb 24 2021 59 mins
    Anne Kristine Naess of DNB Bank, Bruce Randall of ServiceNow ITSM, and Richard Hawes of ServiceNow DevOps
    Can DevOps and IT Service Management coexist? They represent very different cultural approaches. For change managers, it is hard to keep up with the demands of DevOps teams. The rate at which DevOps teams submit changes, combined with the volume of changes they submit, can overwhelm legacy change practices.

    Register now to learn how ServiceNow DevOps can help accelerate change management with automated change creation from CI/CD tools and how we can automate the approval workflow for those changes. You’ll also hear from our special guest, Anne Kristine Naess, enterprise architect at DNB Bank, about their journey in bringing Dev and Ops together.

    Join us for new perspectives on:

    -Connecting ServiceNow to the product release development lifecycle
    -Keeping developers in their own tools and automating change ticket creation
    -Defining change automation policies to automate the change approval process
    -Retaining governance at DevOps speeds with ‘auditable DevOps’
  • How Huntington Bank implemented an effective asset management strategy Recorded: Feb 16 2021 55 mins
    Fritz Byam of ITS Partners, John Mingus and Patrick Dietzel of Huntington Bank
    The Now Platform® is much more than a ticketing tool. Our intelligent, intuitive platform offers your organization better visibility into your asset real estate. This empowers you to make more informed decisions—helping reduce costs and mitigate risks.

    Register for our webinar with Huntington Bank as you’ll learn how to identify the true operational state of business services in near real-time through the full IT lifecycle—allowing cost avoidance and yielding significant savings. You’ll get insights on:

    -Effectively implementing asset management
    -Improving efficiency with increased visibility
    -Minimizing wasted resources for greater cost savings
  • How Husqvarna created 'One IT' service and operations Recorded: Feb 11 2021 55 mins
    Johan Glad Hübsch, technology manager of Husqvarna, Kristen Hoyt and Lisa Wolfe of ServiceNow
    Recent changes brought on by the pandemic—like establishing a remote workforce—are likely here to stay. Help maintain business continuity in uncertain times—keeping your workflows productive and efficient.

    Join our webinar with Husqvarna to learn how they were able to create ‘One IT’ for their employees by establishing and populating a centralized CMDB. You’ll learn how you can help your organization:

    -Drive down costs while swiftly resolving issues
    -Scale IT intelligently to support changing employee needs and business goals
    -Deliver more resilient and compelling experiences from anywhere to anyone
  • See ServiceNow IT Service Management in action Recorded: Feb 3 2021 48 mins
    Chad Corriveau, Technical Product Marketing Manager and Bill Hansey, Senior Product Marketing Manager, ITSM, of ServiceNow
    We hope you’re ready to take it to the next level. Join us for a live demo of what IT Service Management can do, what makes it better and how it can transform work for the better. You’ll learn how to consumerize the Self-Service Portal for end users, enabling your employees to find answers and stay connected from anywhere.

    We’ll also demonstrate how to report incidents and follow that incident to its root cause through Problem Management and its remediation with Change Management—scaling IT and increasing productivity on a single ITSM cloud platform. All while fitting the world your employees work in.

    Register to learn what you need to manage an ITSM suite that will make you a leader in pushing innovation and transformation in your organization.
  • Reduce specialty software costs with Engineering License Manager Recorded: Jan 26 2021 51 mins
    Rachel Bahar CTO of OpenLM, joined by Evan Orgel and Volker Untch of the ServiceNow ITAM team
    ServiceNow® Software Asset Management (SAM) can monitor and optimize license usage for more than 25,000 engineering and industry applications—which could potentially save your organization millions.

    Learn more about using SAM with OpenLM, available in the ServiceNow store. You’ll get insights on how this powerful combination can help you reduce your software spend. Our topics will include:

    -Gaining control of your expensive specialty software
    -Managing thousands of engineering and industrial applications
    -Monitoring peak usage and setting parameters to avoid costly audit true-ups
    -How to set a time where idle licenses are automatically taken back to optimize concurrent usage
  • Automate IT service delivery and eliminate outages Recorded: Jan 21 2021 51 mins
    Kristen Hoyt, product marketing manager and Chad Corriveau, senior technical product marketing manager both of ServiceNow
    Your IT organization has been challenged to support recent changes impacting your customers and workforce. And some of these changes–like remote workforce–are likely here to stay. By harnessing the power of a single platform for IT services and operations, you can keep employees productive, maintain service resiliency, and enable innovation. Without a solid foundation, IT can’t meet the future business demands where speed and agility are everything.

    Join ServiceNow to learn how you can modernize service delivery by:

    -Driving down costs while swiftly resolving issues
    -Scaling IT intelligently to support changing employee needs and business goals
    -Delivering more resilient and compelling experiences from anywhere to anyone
  • Exploring advanced automation use cases, measuring business value Recorded: Jan 14 2021 42 mins
    Peter Doherty, Principal Solution Consultant, ServiceNow & Brett Hamilton, Principal Solution Architect, ServiceNow
    Get actionable insights on:

    - Designing your continual improvement programs and use analytics to drive them
    - Assembling metrics, reporting to share with stakeholders
    - Tracking the business value that automation on the platform delivers
    - Building out zero-touch automation use cases based on machine or human-initiated processes
  • Break down silos by connecting to Jira and Azure DevOps Recorded: Jan 13 2021 58 mins
    Danny Smith, senior advisory solution architect, ServiceNow and Doug Page, senior principal product manager, ServiceNow
    Even as organizations adopt Agile and DevOps, silos can remain. Your teams may be using a variety of development and delivery toolsets, while roles can still be separated between engineering and production—slowing down processes and impacting reliability. Help minimize friction and streamline your workflows.

    Join our webinar. You’ll learn how you can connect tools you’re already using and synchronize data automatically. Whether you’re using Jira and Jenkins-based pipelines, or Azure DevOps (or both), you’ll help improve productivity as you:

    -Break down silos along the application delivery pipeline
    -Drive better collaboration from planning, through building, testing, and delivery
    -Increase productivity in the tools you’re already using
    -Bring teams using different toolsets together for greater efficiency
  • Building business resilience: safety and security in the workplace Recorded: Jan 12 2021 61 mins
    Josh Bersin, Global Industry Analyst and Dean, Josh Bersin Academy & Seth Fox, Global Head of Workplace Services, S&P Global
    Register now for this important webinar for HR and business leaders where we host Josh Bersin, global industry analyst.

    Key topics include discussing pandemic-related responses that help organisations like yours build long-term resilience and foster greater financial performance, customer satisfaction, employee engagement, and—most importantly—a safer and more secure workplace.

    In addition, you’ll gain insights into recent research that analysed 53 HR and business responses encompassing areas such as leadership, culture and communication, talent strategies, benefits, remote work, and workplace considerations. We'll discuss the following topics:

    - Moving from traditional and mostly transactional processes to human design—putting people first
    - Accelerating engagement and decision-making across multi-stakeholders
    - Building a new workplace experience that’s adaptable to unforeseen and rapidly changing situations
  • Why enterprises need Hardware Asset Management Recorded: Jan 7 2021 57 mins
    Tami McNairy, Senior Manager & Indranil Datta, Manager, Accenture & Eric Ferrington, Product Management Director, ServiceNow
    To help protect revenue and business resilience, the business needs to know what IT assets are owned, where they are located, who is using them, and more. When day-to-day business operations shift, IT Asset Management provides your cornerstone to these benefits.

    But as the workplace continuously evolves, an asset estate poses significant challenges from an operational, cost, and risk perspective. ServiceNow® Hardware Asset Management (HAM) provides much-needed visibility across your asset estate—automating the IT lifecycle on a single platform.

    Register now to learn more about this exciting rich, improved functionality—arriving in the Now Platform® Paris release. You’ll hear:

    - Why every company needs Hardware Asset Management
    - How to connect the enterprise with a single platform
    - How to automate the IT lifecycle with workflow
    - Where to reduce cost and risk in your business
ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

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  • Live at: Jun 11 2020 4:00 pm
  • Presented by: Rajeev Sethi, Mirza Baig, Bruce Randall
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