Creating Excellent CX - The Need for Updated Customer Service Management

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Presented by

Emily Jarvis

About this talk

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses. How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation. Watch this webinar to learn how agencies can use the cloud to deliver excellent services to citizens. Specifically, you’ll learn about: -The biggest barriers facing agencies who are struggling to deliver operational excellence and outstanding customer service. -The difference between customer relationship management and customer service management. -How agencies are embracing digital transformation to update outdated legacy systems.

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