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Creating Excellent CX - The Need for Updated Customer Service Management

Mail, email, social media, chatbot, phone call - the list goes on and on. The number of channels and data types that agencies need to keep track of, record and respond to is overwhelming. To make the situation even more challenging, customers are demanding more timely and thorough responses.

How can agencies keep up? One solution is to use a cloud-based customer service management solution that enables organizational transformation.

Watch this webinar to learn how agencies can use the cloud to deliver excellent services to citizens.

Specifically, you’ll learn about:

-The biggest barriers facing agencies who are struggling to deliver operational excellence and outstanding customer service.
-The difference between customer relationship management and customer service management.
-How agencies are embracing digital transformation to update outdated legacy systems.
Recorded Jul 15 2020 59 mins
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Presented by
Emily Jarvis
Presentation preview: Creating Excellent CX - The Need for Updated Customer Service Management

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ServiceNow makes work, work better for people.
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

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