How a healthy CMDB helps you deliver great service quality

Presented by

Richard Brounstein, Solution Architect, Drew Hart, Product Manager, and Lisa Wolfe Sr. Manager Product Marketing, ServiceNow

About this talk

When an outage occurs, the IT operations team is bombarded with thousands of events coming from their siloed monitoring systems and overwhelming their inbox. Sifting through these events to get to the critical few takes a significant amount of time; and if your business services are mapped manually, there is a high likelihood the IT resources supporting these services have changed. While your team is actively trying to identify the services impacted, the business itself is losing money and customer satisfaction. Join this webinar to learn how to cut through the infrastructure noise-identifying and responding to service outages more quickly and intelligently. During the webinar you will also discover how ServiceNow CMDB and Event Management enables you to: - Deduplicate and filter events across all monitoring systems, turning a flood of events into a trickle of meaningful alerts - Bind alerts to corresponding CIs in your CMDB, so you know which IT components are affected and who is responsible for diagnosing and fixing them - Correlate events using service maps in the CMDB to determine business service health

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