Name: Augmenting your reality with ITSM Pro
Start: 2020-06-23T03:00:00Z
End: 2020-06-23T03:38:00.000Z
Location: BrightTALK
Rating: 4.67

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Technology Service Operations solutions combine IT Service Management (ITSM) with IT Operations Management (ITOM). They provide AI, automation, and platforms that enable both ITSM and ITOM to improve their collaboration and cross-functional workflows, while retaining their distinct responsibilities, and results in driving speed and scale for the business.

Join us for a valuable webinar, IT service and operations: The move toward convergence. We’ll share Service Operations thought leadership, the results of our latest EMA market research study, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make ITSM and ITOM cooperation a practical reality.

You’ll learn the benefits of Service Operations solutions, and how other businesses are managing their ITSM and ITOM, as well as:

- What a Service Operations solution is—and why you should care
- How to benefit from efficient, cost-effective collaboration and workflows
- Service Operations market trends that might affect your business
- How to do more with less, and gain greater efficiency and smarter ways of doing business

Speakers:
Valerie O’Connell, research director, EMA
Matt Gowarty, senior product marketing manager, ServiceNow
Suzanne Tylka, product marketing manager, ServiceNow

IT service and operations: The move toward convergence

If your ITSM team is struggling to keep up with incidents or your CMDB is messy or technology silos are slowing down the sharing of information across teams and processes, you will appreciate this session. Several technology leaders are reporting that:

- Their teams are overwhelmed with the explosion of service requests caused by the new “work anywhere” world
- Valuable time is wasted sifting through different systems of records with out-of-date information
- Cobbling together brittle integrations from legacy tools not built for a cloud-first world is slowing innovation and draining productivity

So what are IT leaders to do? Bust the silos between service and operations so the two teams can together drive exponentially greater outcomes. Join us for a session on the power of Technology Service Operations – bringing together IT service and operations on a single, cloud-first platform. Watch the magic unfold with this simple concept built on a unifying platform.

Break down legacy silos between service and operations management

81% of C-suite surveyed in 2021 revealed that environmental, social, and governance (ESG) assessment and management is a top responsibility at their organization.* ITAM teams have a unique opportunity to achieve this goal by implementing more sustainable approaches to how assets are used and managed.

Register for our webinar, Drive ESG outcomes with ITAM, as we define ESG and share how you can:
- Optimize consumption, reduce e-waste, and properly dispose of your assets
- Mobilize your ESG strategy in areas of privacy, responsible sourcing, e-waste management, and workplace safety
- Gain measurable outcomes by using a single system of record and action—driving your ESG initiatives to optimize processes, creating long-term value and impact

Speakers include:
Svetlana Zenkin, senior product marketing manager, ESG, ServiceNow
Bryan Blackburn, product marketing manager, ITAM, ServiceNow

*Source: ESI ThoughtLab/ServiceNow research, Spring 2021

Drive ESG outcomes with ITAM

Register now for the upcoming executive briefing Automate and Optimize Technology Service Operations to Improve Service Experiences While Reducing Costs. During this live briefing session with ServiceNow’s Matt Schvimmer, senior vice president of product and service management, you’ll learn firsthand about the value the services and operations teams saw when they worked and collaborated on a single cloud platform.

Matt will also share:

- Steps you can take to improve your technology service productivity by up to 30%
- Details on ServiceNow’s future investments to help automate and optimize IT service operations
- Insights regarding the path to success customers have followed and the value they received from automating and optimizing IT Service Management and IT Operations Management on a single cloud platform
- How ServiceNow can help you get started and achieve success quickly


Speaker:
Matt Schvimmer, senior vice president of product and service management, ServiceNow

Automate and Optimize Technology Service Operations

Do your customers complain that it takes too long or costs too much to resolve complaints? Do they think it’s too hard to do business with you? Manufacturers know it’s a problem with 82% saying customer service must transform. Customers want a proactive and personalized experience from their suppliers, so how can your company make that happen?  

Join this webinar to learn:  

- Actions you can take now and, in the future, to surprise and delight your customers through the entire customer journey 
- How one of the world’s largest electronics manufacturers unified their customer complaint workflow by engaging customers, employees and suppliers to transform the customer experience.  

Speakers: 
Trevor Cotta, Advisory Solution Consultant, ServiceNow 
Shruddha Agarwal, Global Head of Technology Industry Solutions, ServiceNow

Why should manufacturers care about providing a delightful customer experience?

Manufacturers have spent decades investing in digitizing equipment, but smart factories need technology and people. 

It’s time to maximize those investments by enabling workers to evolve alongside technology. Manufacturers who have successfully developed a workforce proficient in digital skills and soft skills like collaboration and problem solving see positive results in productivity, efficiency, and worker safety.  
 
Join ServiceNow speakers Tom Davasia, Director Global Partner Practice and Hitesh Tailor, Senior Practice Development Director, as they share the best practices and tips on how digital solutions can empower factory workers to be at the heart of the smart factory experience. 

 
Speakers: 
Tom Davasia, Director Global Partner Practice, ServiceNow 
Hitesh Tailor, Senior Practice Development Director, ServiceNow 
Gerd Stangneth, Director - Human Capital, Deloitte Consulting

Empowering Factory Workers with Digital Skills in the Age of Smart Manufacturing

As manufacturers up-skill and empower their teams with the digital tools and knowledge to adapt, collaborate, and excel in fast-changing conditions, they should consider workflows are critical elements of their strategies.  

Listen to this webinar and hear strategies for:

- Improving your efficiency through a complete digital footprint of manufacturing standard operating processes (SOPs), systems, and their relationships
- Empowering your workforce with digital workflows to promote collaboration and enable true situational decision-making in real-time
- Enhancing safety and ensuring compliance using process standardization and new methods of driving continuous improvement efforts across your enterprise

The Future of Manufacturing: Optimizing with Digital Workflows

Manufacturers have spent decades investing in digitizing equipment, but smart factories need technology and people. It’s time to maximize those investments by enabling workers to evolve alongside technology. Manufacturers who have successfully developed a workforce proficient in digital skills and soft skills like collaboration and problem solving see positive results in productivity, efficiency, and worker safety.  
 
Join ServiceNow speakers Tom Davasia, Director Global Partner Practice and Hitesh Tailor, Senior Practice Development Director, as they share the best practices and tips on how digital solutions can empower factory workers to be at the heart of the smart factory experience. 

 
Speakers: 
Tom Davasia, Director Global Partner Practice, ServiceNow 
Hitesh Tailor, Senior Practice Development Director, ServiceNow 
Gerd Stangneth, Director - Human Capital, Deloitte Consulting

Smart Manufacturing needs technology and people

How new approaches with digital workflows can improve your industrial processes

Amidst the rapid rise of Industry 4.0, trade wars, and aging labor pools, manufacturers are finding themselves in an increasingly dynamic environment. To thrive in the digital economy, customers, suppliers, distributors, and employees must all be connected to a system of action that orchestrates their broader business network. Toward that end, ServiceNow has developed a platform that builds on top of existing investments by manufacturers to become a Platform of Platforms.

Please join us for this webinar led by ServiceNow's Chief Transformation Officer, Chris Taylor, to learn:
-The importance of digital workflows and a system of actions for organizations
-Best practices for enhancing visibility and accessibility in digital operations
-Managing incidents, requests, problems, and changes more efficiently

Using Digital Workflows in Manufacturing for a Rapidly Changing World

ServiceNow's Global Head of Manufacturing Products, James Destro, and Karan Shrivastava, Product Management Lead will talk about overcoming the challenges of limited visibility and operational inefficiencies that manual processes impose on manufacturers. You will learn about solutions to connect systems, people and processes—eliminating blind spots and maximizing productivity.

Connected operations results in improved:
- Visibility: Minimize blind spots with a unified view across IT and OT and proactively understand the connections and dependencies between systems with automated discovery of OT systems
- Availability: Avoid downtime and improve response and recovery with workflows and change management processes designed for OT systems
- Security: Reduce risk and streamline compliance efforts with pre-built proactive and reactive security workflows

Operational Technology Management for Manufacturing

Watch this webinar featuring ServiceNow Global Head of Manufacturing Industry Solutions, Allen Hackman, who discusses tips on how your company can make it easier for resellers to market with you, sell with you, request service assistance, and more. During this webinar, Allen demos the product and discusses:

• Creating a seamless experience for resellers
• How to achieve end-to-end visibility of orders, complaints, and financial information 
• Improving service quality and reducing cost to serve
• Digital workflow automation at scale

Grow Your Revenue by Helping Your Resellers

Accelerate the digital enterprise using the principles of ITIL. ITIL best practices help increase the speed and success of your products and services and enable faster time to value.

In this insight-packed webinar, you'll hear from service management experts with many years of practical experience and learn how to apply the ITIL framework to any technology-enabled service. We'll discuss how the components and activities in the Service Value System work together to facilitate value creation and how the Four Dimensions model helps ensure a holistic approach to service management.

You'll leave with a better understanding of the ITIL4 framework and its role in providing effective governance and management of your products and services.

Speakers:
John Custy, Managing Consultant, JPC Group
Brian Hollandsworth, Product Management and Strategy, ServiceNow

Navigating the Value Stream: Applying ITIL4 to Modern Service Management

Join us for an interactive, 45-minute virtual seminar, Overcome today’s technology complexity by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase IT’s efficiency and resilience, through:

- AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team
- AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search
- AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk


Speakers:
Lisa Wolfe, global director product and solutions marketing, ServiceNow
Christian Malone, principal solutions architect, ServiceNow
Shounak Parida, senior manager, product management, ServiceNow

Overcome today’s technology complexity by leveraging AI-Powered Service Ops

The organizations that are most successful at digital transformation are the ones that have redefined the support experience for their employees and customers. An AI powered chatbot from ServiceNow is a fundamental element in this transformation. Its use can accelerate innovation, automation and transformation. As well as enhance agent productivity, leading to improved ROI and business value. To the C-suite, the digital transformation experience means automation at scale and the dissemination of AI-based decision-making across the organization. AI/ML can help build autonomous enterprises where work flows seamlessly across systems, applications, platforms, and roles, while providing single pane of glass view to the end user.

Register for the webinar, and hear Rajeev Sethi, vp, employee experiences from ServiceNow, tell you more about how to accelerate digital transformation with an AI powered chatbot from ServiceNow. Your entire organization will appreciate it.

The Autonomous Enterprise: Jump Start your Digital Transformation

The cloud is here to stay. But organizations are jumping into it without considering the potential for overspending, complexity, licensing implications, and much more. During this webinar, “Maturity imperative – Keep cloud costs from stalling your growth,” we will explore how you can mature faster in the cloud and optimize cloud resources.

Additional discussion points will include:

- What are the financial risks of moving to the cloud
- Why cloud spend will grow as a key KPI for business success
- How cloud spend can affect your capitalization as well as your bottom line
- What you can do to quickly mature your asset management in the cloud


Guest speakers will include:
Adam Smith-Cairns, product marketing manager, ITAM, ServiceNow
Rohan Tyagi, senior principal product manager, ITAM, ServiceNow

Maturity imperative – Keep cloud costs from stalling your growth

Financial services firms are facing a changing set of customer service demands. It's hard to keep up with this pace of change, and to deliver service with speed, in a way that builds brand loyalty. What are the first steps toward creating flawless, cost-effective service execution?

Industry experts discuss key findings from Aberdeen’s recent survey of 218 financial firms and hear real world examples of how firms are driving their CX objectives within strict regulatory requirements while augmenting their customer operations activities for success.

You’ll gain insight into:

- What high priority items are financial services firms focused on within Customer Operations?
- To what extent can improvements in Customer Operations drive overall business performance?
- What are the key activities and technology enablers being considered?

Speakers Omer Minkara, Vice President & Principal Analyst with Aberdeen, and Tammi Shapiro, Head of Product, Financial Services at ServiceNow, discuss the building blocks needed as financial firms strive to maximize client value.

The role of customer operations in Financial Services

Amidst the rapid rise of Industry 4.0, trade wars, and aging labor pools, manufacturers are finding themselves in an increasingly dynamic environment. To thrive in the digital economy, customers, suppliers, distributors, and employees must all be connected to a system of action that orchestrates their broader business network. Toward that end, ServiceNow has developed a platform that builds on top of existing investments by manufacturers to become a Platform of Platforms.

Please join us for this webinar led by ServiceNow's Chief Transformation Officer, Chris Taylor, to learn:
- The importance of digital workflows and a system of actions for organizations
- Best practices for enhancing visibility and accessibility in digital operations
- Managing incidents, requests, problems, and changes more efficiently

As service demands increase and business goals evolve, many organisations are looking for the next step in IT Service Management (ITSM) delivery and performance.

ServiceNow’s ITSM Professional package can help you leverage the power of AI to drive up service excellence, while empowering your business with the insight to make better service decisions.

Join this webinar, where Peter Doherty, Principal Solution Consultant, and Nathalie Tousignant, Senior Principal Product Manager, ServiceNow, discuss the rapidly evolving landscape of Machine Learning and AI. They will cover: 

- Why ServiceNow is investing so heavily in AI
- The types of AI that is being delivered and the value outcomes
- The platform capabilities and how to use them
- Real world use cases by ANZ customers

Augmenting your reality with ITSM Pro

ITSM

IT Service Management

IT Automation

Artificial Intelligence

IT as a Service

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Many elements come into play when attracting the right talent. Is your careers page up-to-date? Does your website accurately represent your company culture and communicate it clearly to recruited applicants? In terms of internal processes, do you have an ongoing talent acquisition strategy? How efficient are your application screening and onboarding processes? Where and how are you looking for top candidates and are you enabling them to find you? Discover best practices and learn from industry thought leaders by joining the recruiting community.

Recruiting

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Augmenting your reality with ITSM Pro

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