The Southern Cross Health Group are New Zealand’s largest non-public healthcare organisation with over 900,000 members. Over the last three years, with the help of ServiceNow, they have automated and streamlined their IT Operations to deliver value at every step of their customers and employee’s journey.
During this webinar Joy Snook, Enterprise Account Executive, ServiceNow interviews Andy Tatarzycki, Head of Digital Operations, Southern Cross Health Society on Southern Cross’s journey in more detail including:
- The benefits of getting Configuration Management Database (CMDB) right from the beginning
- How ServiceNow assists them in complying with audit and security requirements
- The flexibility and agility ServiceNow provides, enabling the ability to pivot quickly with market trends and business demands
- How they reduced their mean time to resolution (MTTR) from 12 days to 2 days
- The improvement of change management going from 2-3 changes a week to 11 a day