Building business resilience in a post-pandemic market

Presented by

Josh Bersin, Seth Fox, and Tracey Fritcher

About this talk

Watch this important webinar for HR and business leaders. ServiceNow® and TCS host Josh Bersin, global industry analyst. Key topics include discussing pandemic-related responses that help organizations like yours build long-term resilience and foster greater financial performance, customer satisfaction, employee engagement, and—most importantly—a safer and more secure workplace. Gain insights into recent research that analyzed 53 HR and business responses encompassing areas such as leadership, culture and communication, talent strategies, benefits, remote work, and workplace considerations. We discuss the following topics: • Moving from traditional and mostly transactional processes to human design—putting people first • Accelerating engagement and decision-making across multi-stakeholders • Building a new workplace experience that’s adaptable to unforeseen and rapidly changing situations Featured speakers: Josh Bersin, global industry analyst and dean of the Josh Bersin Academy Seth Fox, global head of workplace services, S&P Global Moderator: Tracey Fritcher, principal strategist, Employee Experience, ServiceNow

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™