WellStar Health overhauls their CMDB and self-service automation

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Presented by

Dianne Kokotoff, executive director, ITSM, WellStar Health Systems Inc. and Kristen Hoyt, ITSM product marketing, ServiceNow

About this talk

Join us as WellStar Health System shares its journey to provide world-class experiences for its employees and customers—via a service-aware CMDB and the Now Platform®. You’ll learn how you can deliver resilient remote service experiences for today’s uncertain times. We’ll also discuss how you can drive down costs while swiftly resolving issues, scale IT to support changing employee needs/business goals and provide real-world insights into the benefits WellStar Health obtained. These include: - Improving IT services and operations on a single platform - Decreasing root cause analysis from 30 to only 4 days - Reducing mean time to repair (MTTR) by 25% Featured speakers: Dianne Kokotoff, executive director, ITSM, WellStar Health Systems Inc. Kristen Hoyt, ITSM product marketing, ServiceNow
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