Swiss Re reached IT Service Management excellence

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Presented by

Martin Frain, ServiceNow Architect, Swiss Re & Bill Hansey, ITSM product marketing, ServiceNow

About this talk

Lower costs, faster upgrades, and innovative automation In 2018, Swiss Re, a world-leading provider of insurance, embarked on a major three-year modernization program to significantly reduce its IT costs by adopting out-of-the-box processes. With over 10 years of experience in customizing its ServiceNow® instance, Swiss Re knew it could reach its goal. Register now to hear this innovative company’s roadmap to digital transformation, along with the challenges it faced and resolved along the way. You’ll learn how you can deliver scalable IT services on a single ITSM cloud platform and increase IT agent productivity to resolve your issues faster. Other key takeaways include: - Achieving true business transformation—not just technical - Gaining commitment from business owners—maximizing the ServiceNow investment value - Ensuring strong governance in place to stay in the box and focus on the costs and risks of customization Featured speakers: Martin Frain, ServiceNow Architect, Swiss Re Bill Hansey, ITSM product marketing, ServiceNow
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