Name: Get the 411 on ITIL to avoid the 911 calls
Start: 2021-06-22T16:00:00Z
End: 2021-06-22T16:00:58.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better.

ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

In today's fast-paced world, organizations continually strive to deliver exceptional customer experiences. However, the key to achieving this lies in empowering and supporting the agents who directly interact with customers. 

Join our webinar to discover strategies that empower customer service agents and managers to drive seamless customer experiences, boost productivity, and reduce costs.  

You’ll learn how to: 
- Help agents solve cases quickly with empathy 
- Effectively manage issues impacting multiple customers 
- Optimize agent performance and operations 

Discover how your customer service team can solve issues quickly and accurately with optimized performance and operations.  Watch this webinar today.

Empower agents with real-time information and intelligence

As enterprises continue the process of digital transformation, digital services are expanding rapidly. As quantities grow, so does complexity. Which makes diagnosing service issues, driving innovation, and improving customer and employee experiences increasingly difficult.

ServiceNow gives organizations confidence in their ability to monitor, manage, and maintain digital services. To find out more, join our webinar: Modernize and Automate Technology Service Ops with Observability. You’ll see how service automation, AIOps, and Cloud Observability empower IT services and operations teams with complete visibility to:

- Break down organizational silos for service reliability and resilience
- Address app/infrastructure issues with automatic root cause and impact analysis
- Reduce service outages and end-user disruption

Let ServiceNow help you keep up with today’s overwhelming volume and variety of data. Watch today.

Modernize and Automate Technology Service Ops with Observability

The rise of chatGPT has generated a lot of hype. The fact is, artificial intelligence and generative AI can boost field service success – but only with the right solution and strategy. 

Join us for our upcoming webinar, Driving Success in Field Service with AI Innovation. We’ll explore practical use cases of AI in field service that can offer substantial value to your organization. We’ll share how your technicians, dispatchers, and managers, aided by AI, can prioritize tasks that boost customer satisfaction. 

We’ll also guide you on: 

- Initiating your AI journey 
- Navigating responsible and ethical AI 
- Use case selection and implementation  

Watch now and learn how you can use AI to drive measurable impact for your customers.

Driving Success in Field Service with AI Innovation

In today's environment, organizations are being forced to drive efficiencies, while differentiating to meet rising customer expectations and remain competitive. This leaves organizations wondering whether they need to pick between the two. The truth is you can do both.  

Join us for this webinar, Elevate experiences or lower costs? Yes!, to learn from ServiceNow experts about how to decrease your cost to serve and address customer needs efficiently – without compromising on either – by: 

- Automating and streamlining processes to solve customer issues faster  
- Connecting people, processes, and data onto a single system of action  
- Educating organizations on ServiceNow through customer success stories    

Watch this webinar now. Because delivering superior customer service and high-level efficiency shouldn’t be that hard.

Elevate experiences or lower costs? Yes!

No matter your role, you’ll need to navigate today’s Environmental, Social, and Governance (ESG) regulations. Are you and your company prepared to disclose audit-ready metrics, such as carbon emissions data and human capital indicators?

Get ready by watching our webinar, What technologists need to know about ESG regulations. You’ll learn how ESG regulations affect you—and the best practices you can use to help your organization comply with them. Our speakers will cover:

-Measuring and reporting your sustainability impacts
-Automating and streamlining your ESG reporting efforts
-Selecting and implementing ESG/sustainability software

Don’t let ESG regulations hamper your company’s innovation and agility.

What technologists need to know about ESG regulations

How SOAR Saved the Day; A Guide to Modernising Your Security Solutions

According to Gartner by year-end 2022, 30% of organisations with a security team larger than five people will leverage SOAR tools in their security operations, up from less than 5% today. The almost overnight migration to a virtual employee workforce has tasked Security and IT teams to deliver and secure digital transformation at lightning speed. This was not an easy task for teams already stretched thin and juggling multiple tools and limited resources.

With the volume of threats in mind and the scaling that needs to happen overnight for these teams, security orchestration and automation (SOAR) solutions are critical for their success.

In this session, we will discuss:
- How automating workflows can help ensure that threats to your business are resolved before they can impact the business and your employees
- The impact of the pandemic on security solutions, and why SOAR is so important now than ever before
- The importance of automation and orchestration in the new normal

How SOAR Saved the Day; A Guide to Modernising Your Security Solutions

As the digital landscape evolves, organizations struggle to keep up with so many new, fast-changing technological advancements.  How can your organization ensure business continuity in this challenging time?  

Join us for a valuable webinar, Achieving Operational Excellence through AIOps & Observability, and learn how to gain end-to-end insight and visibility that legacy tools and approaches simply can’t provide.  

Our speakers will cover how to: 
- Use AIOps and observability to improve compliance while reducing risk 
- Evolve IT beyond “keeping the lights on” to driving business innovation 
- Reduce noise, predict service issues, and introduce scalable log monitoring  

Discover how to respond and resolve issues faster—from simple service requests to complex, self-healing processes—before they become business-critical. Watch this webinar now. 

Speakers: 
- Heather Archamabult, senior product marketing manager, ServiceNow
- Denis Guyadeen, senior staff outbound product manager, ServiceNow
- Karlis Peterson, advisory solution consultant, ServiceNow

Achieving Operational Excellence Through AIOps and Observability

If you're forming, launching, or advancing a FinOps practice, having a background in IT Asset Management (ITAM) is valuable. But is it enough to help your organization to achieve an enterprise-grade FinOps?

Find out by watching this webinar, See what Enterprise-grade FinOps is and why you’re needed. Speakers from ServiceNow and Anglepoint, a leader in ITAM and FinOps implementations, will delve into the relationship and future between ITAM and FinOps, and will explain:

- How far apart are ITAM and FinOps?
- What does enterprise-level FinOps really mean?
- Which skills are needed to transform FinOps?

We’ll also cover how ServiceNow empowers enterprise-grade FinOps through Cloud Cost Management. Get started on your FinOps journey—watch now.

See what Enterprise-grade FinOps is and why you're needed

Depending on the industry you’re in, managing risk may be a topic you’re very familiar with. It has definitely become a business-level discussion in the last few years as external and even internal risks and threats – along with uncertainty, has increased.  During this 15-minute video, we explore how businesses perceive risk and the importance of positive risk. 

Speakers: 
- Ben Cole, Executive Editor, TechTarget Custom Media
- Valerie Spillman, Sr Director, Internal Audit & Enterprise Risk, ServiceNow

The Importance of Positive Risk

ServiceNow Strategic Portfolio Management (SPM) helps you align all work to optimize business outcomes and respond rapidly to change. So your company can deliver more value. Not just more output. Learn how MKS Instruments was able to put SPM to work when you join our webinar: Continuous planning with Strategic Portfolio Management. Our speakers will discuss:

- Why 75% of business leaders will use SPM roadmap planning tools by 2023
- How to adjust strategies based on the dynamic evolution of markets
- How to enable business units to develop initiatives aligned with business objectives
- How to accelerate business value via continuous delivery and planning

Watch this webinar today for a closer look at how SPM provides teams at all levels with visibility into the latest strategic initiatives.

Continuous planning with strategic portfolio management

Before AIOps, manual, repetitive work drove low CSAT. Data overload caused unexplained outages. And data and service level visibility were murky at best. But AIOps on the ServiceNow platform uses proactive monitoring, automated resolution, and enhanced visualization tools to greatly improve IT efficiency.

Join our webinar to learn how AIOps:
- Identifies trends that indicate potential service events
- Pinpoints the root causes of outages and other issues
- Reduces event noise from multiple monitoring tools

Speakers: 
Venkat Lakshminarayanan, vice president, application development, ServiceNow
Madhuri Manikonda, director, digital technology operations, ServiceNow           
Usman Sindhu, director, product marketing, ServiceNow
Karlis Peterson, sr advisory solution consultant, ServiceNow

Now on Now: Transform IT Operations with AIOps

For many businesses today, the status of technology and business asset inventory can be unclear. Knowing exactly what you own and what you spend on software, hardware, cloud services, and physical business assets is a big ask. With ServiceNow asset management tools, you can automate the end-to-end lifecycles of these assets for real-time control and visibility.

Learn more when you watch this webinar: Maximize tech and enterprise asset utilization through automation. Our experts will discuss: 

- How ServiceNow helps optimize investments across software, hardware, cloud, and physical assets 
- How our cross-functional capabilities and solutions drive automation and outcomes  
- Why a single platform makes more sense in maintaining a transparent, adaptive asset estate

Speakers: 

- David Robinson, Senior Solution Consultant - ITAM, ServiceNow
- Blair LaCour, Senior Architect, ServiceNow

Maximize tech and enterprise asset utilization through automation

Determining what needs to be done to address the governance pillar of ESG is top of mind in many organizations but it presents challenges. In a recent OCEG poll of 125 members involved in this task, only 60% indicated that they have a clear understanding of what the Governance pillar includes and only 44% note that their organization has taken a materiality assessment to determine which Governance aspects to prioritize. They are seeking more information to help them tackle this critical task. In response to this need, OCEG has released a new eBook on Putting the G in ESG sponsored by ServiceNow and is expanding on its content in this webinar.

Watch this "hear from a peer" session to learn from ServiceNow executives - VP, ESG & Finance Strategy, Edua Dickerson and VP & Chief Audit Executive, Brian Foster, about the key steps they are taking as ServiceNow continues to builds its ESG efforts to assess and improve governance.

Highlights include:
• Define the governance pillar of ESG for your organization
• Apply the key steps to success in addressing the G in ESG (and governance overall)
• Review the ServiceNow approach - what's been done and what comes next

Putting the G in ESG - Making ESG Relevant to Modern Corporate Governance

How do organizations get more value from their operations but still maintain a culture of resilience? In an environment of on-going uncertainty, the question of efficiency vs resilience continues to plague leaders.  In this video we explore the changes that need to occur in culture, communication, and how everyone approaches resilience within an organization.  Efficiency or resilience – YES! 

Speakers: 
Simon Cox, Chief Transformation Officer, ServiceNow
Chris Vickery, Sr Risk Assessment Specialist, BackBlaze

Efficiency vs Resilience: TechTarget Fireside Chat

As the power of automation becomes widely utilized, businesses are looking for ways to extend its benefits beyond simple processes. Hyperautomation on the ServiceNow platform empowers organizations to elevate operational efficiency and employee experiences across the enterprise. Join our experts as they discuss:

- Latest challenges and trends in shared services
- Transformation stories from ServiceNow customers and their businesses
- Employing a hyperautomation strategy to initiate a shared services transformation

Speakers: 
Nate Aschenbach, VP, DT Applications, ServiceNow
Derek Birdsong, Director, Product Marketing, Hyperautomation, ServiceNow
Werner Erickson, SVP Operational Services, Hancock Whitney Bank

Supercharging Shared Services with Hyperautomation: Trends and Success Stories

Many organizations struggle to manage the growing scale and complexity of cloud and cloud-native infrastructure, and often lack complete visibility across the enterprise. In this webinar, learn how the industry first ServiceNow Cloud Observability introduces new capabilities to help site reliability engineering teams better manage the growing scale and complexity of cloud infrastructure by bringing Lightstep’s observability metrics, tracing, and logging together on a single solution purpose built to connect insights and actions across all the tools, people, and processes involved.  

Learn how to:  

· Resolve issues faster, eliminate underlying causes of performance issues, improve software quality, and address fragmentation across various IT estates with Cloud Observability.  

· Populate the CMDB and generate Service Maps for deep cross-stack visibility with the new Service Graph Connector for OpenTelemetry – a Kubernetes-native method.  

· Eliminate silos, manual root cause analysis and incident response activities, by building bridges between old and new systems for end-to-end visibility.  

Speaker: Andrew Gardner, Sr. Product Marketing Manager – Cloud Observability, ServiceNow

Reducing MTTR and accelerating the move to cloud-native

The goal of SecOps teams is to identify, prioritize and analyze cyberthreats prior to financial or reputational impact. The goal of senior stakeholders is to process cyber-threat analysis to make quick, well-informed resolution decisions. These goals require both visibility into security infrastructure, and transparency between SecOps and leadership. ServiceNow has integrated security operations and performance analytics into one solution that empowers executive decision-making with real-time data and dynamic visualizations. Learn more when you join our webinar: Harnessing the power of Performance Analytics to improve transparency and executive visibility for Security. We’ll discuss how to:

- Establish and maintain transparency between security teams and leadership
- Improve metric visibility across your environment with customized dashboards
- Leverage 60+ predefined KPIs to maximize operational efficiency and productivity

Performance Analytics brings both transparency and visibility to enterprise security operations. Watch our webinar today!

Speaker:
Jon Williams, sr product marketing manager, security operations, ServiceNow

Harnessing Performance Analytics to Improve Executive Visibility for SecOps

With growing demand for new applications, find out where companies adopting a low-code strategy with ServiceNow are driving the biggest gains. Hear examples of how they are creating higher quality applications faster with less complexity while scaling with governance - all on a single low-code platform.

The Power of Low-Code & Hyperautomation

Watch this ITIL webinar presented by Pink Elephant and ServiceNow®—focused on increasing the speed and success of your ITIL adoption, while avoiding any frantic 911 calls.

Tens of thousands of global organizations are seeing the benefits of ITIL adoption now. Learn ITIL best practices from proven use cases, so you’re not left behind. Take the steps to adopting the ITIL framework—learning from the successes and failures of early adopters. You’ll learn how you can:
- Deliver scalable IT services on a single ITSM cloud platform
- Increase IT agent productivity—resolving your employees’ issues faster using platform-native AI
- Create resilient service experiences that fit the world your employees work in—today


Featured speakers:
Troy DuMoulin, VP, research and development at Pink Elephant
Bill Hansey, ITSM product marketing director, ServiceNow

Get the 411 on ITIL to avoid the 911 calls

Artificial Intelligence

Cloud Platform

IT agent

IT Asset Management

ITIL

ITSM

Pink Elephant

Resiliency

ServiceNow

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Many elements come into play when attracting the right talent. Is your careers page up-to-date? Does your website accurately represent your company culture and communicate it clearly to recruited applicants? In terms of internal processes, do you have an ongoing talent acquisition strategy? How efficient are your application screening and onboarding processes? Where and how are you looking for top candidates and are you enabling them to find you? Discover best practices and learn from industry thought leaders by joining the recruiting community.

Recruiting

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Healthcare

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Get the 411 on ITIL to avoid the 911 calls

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