Register to hear the Knowledge Management journey undertaken by the University of South Carolina. You’ll learn how to streamline capturing, structuring, and sharing information using Knowledge-Centered Service (KCS®) and the Now Platform®.
Experience how people discover and share new knowledge in the higher-ed space, and the benefits and drawbacks of these findings to USC’s Knowledge Management implementation. Trevor Jerue, Knowledge Manager at USC, will share lessons learned and best practices for taking this journey, including:
- Setting realistic expectations by asking, “What’s in it for me?”
- Avoiding the classic trap of too much tech—not enough process or people
- Understanding that Knowledge Management is a journey, not a destination
Featured speakers:
Trevor Jerue, Knowledge Manager, University of South Carolina
Bill Hansey, ITSM product marketing director, ServiceNow