WellStar Health overhauls their CMDB to provide world-class experience

Presented by

Dianne Kokotoff of WellStar Health Systems Inc. with Kristen Hoyt of ServiceNow

About this talk

Join us as WellStar Health System shares its journey to provide world-class experiences for its employees and customers—via a service-aware CMDB and the Now Platform®. You’ll learn how you can consolidate to a single source of truth, increasing visibility across IT and delivering resilient service experiences. We’ll also discuss how you can drive down costs while swiftly resolving issues, scale IT to increase productivity, and provide real-world insights into the benefits WellStar Health obtained. These include: - Improving IT services and operations on a single platform - Decreasing root cause analysis from 30 to only four days - Reducing mean time to repair (MTTR) by 25% Featured speakers: Dianne Kokotoff, executive director, ITSM, WellStar Health Systems Inc. Kristen Hoyt, ITSM product marketing, ServiceNow

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™