Join us as WellStar Health System shares its journey to provide world-class experiences for its employees and customers—via a service-aware CMDB and the Now Platform®. You’ll learn how you can consolidate to a single source of truth, increasing visibility across IT and delivering resilient service experiences.
We’ll also discuss how you can drive down costs while swiftly resolving issues, scale IT to increase productivity, and provide real-world insights into the benefits WellStar Health obtained. These include:
- Improving IT services and operations on a single platform
- Decreasing root cause analysis from 30 to only four days
- Reducing mean time to repair (MTTR) by 25%
Featured speakers:
Dianne Kokotoff, executive director, ITSM, WellStar Health Systems Inc.
Kristen Hoyt, ITSM product marketing, ServiceNow