Palo Alto Networks rockets resiliency by transforming IT

Presented by

Nicole Tate of Palo Alto Networks and Kristen Hoyt of ServiceNow

About this talk

Learn how Palo Alto Networks simplified its problem management processes and created transparency into business-impacting outages. The company accomplished this by creating a single portal to capture the root cause of incidents, review outages, and see initial findings—gaining much-needed visibility and reducing ad hoc report requests. Join us for an overview of experience management at Palo Alto Networks, along with ServiceNow’s own approach to service management. You’ll learn how you can overcome today’s challenges to: -Deliver scalable IT services on a single ITSM cloud platform -Increase IT agent productivity, innovate faster -Resolve issues faster with platform-native AI Featured speakers: Nicole Tate, director of employee experience, Palo Alto Networks Kristen Hoyt, ITSM product marketing manager, ServiceNow

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™