Redefining IT service transformation to put people first

Presented by

Featured speakers: Paul Hong, director of product design, ServiceNow and Paul Hardy, evangelist, innovation, ServiceNow

About this talk

Radical changes in how and where we do business dramatically increased the need for digital transformation. But seeing a successful journey doesn’t just involve new technologies—people remain at the core. Join our discussion on how providing the right positive employee experiences can drive powerful results in productivity, retention, and customer satisfaction—helping enable greater business resilience and innovation. You’ll gain insights into: - What human-centered IT service management (ITSM) is and why it matters - How human-centered design principles can raise business productivity - How you can resolve critical IT issues with greater speed—further driving growth Featured speakers: Paul Hong, director of product design, ServiceNow Paul Hardy, evangelist, innovation, ServiceNow

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™