Using ITIL 4 To Increase Velocity, Flow & Speed To Value

Presented by

Troy DuMoulin, vp, research and development, Pink Elephant Archana Penukonda, sr. product marketing manager, ServiceNow

About this talk

For organizations facing the challenges of market competition and workflow optimization, the need for speed and agility has never been greater. Organizations are relying on IT departments and suppliers to support digital transformation and accelerate deployment of digital engagement platforms, while also demanding stable operations and compliant environments. During this webinar, we’ll share how ITIL 4 best practices enable organizations to achieve quality, agility and speed simultaneously. Webinar Takeaways: - How the Seven Guiding principles promote speed, agility and automation - How value chain thinking helps organizations focus on continuous improvement - Tuning ITSM practices such as Change Enablement for high velocity

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