Now on Now: Breaking new frontiers on our journey to eliminating IT incidents

Presented by

Archana Penukonda, Mirza Baig, Nick Borgwardt, Thangavel Viswam; ServiceNow

About this talk

Imagine an organization where employees don’t need to interact with IT support because self-service is so easy to use, fast, and precise, they get exactly what they need every time. Then imagine machine-generated incidents dropping significantly because AI and automation predict and prevent issues before they happen. And finally, for the cherry on top, imagine doing all of this with zero-physical footprint! At ServiceNow®, we believe all of this is possible in what we call the “Three-Zero Strategy.” Join us to learn the exciting results we’ve achieved so far and the best practices we’ve learned along the way. You’ll hear how we’re progressing on our journey towards: - Eliminating employee-generated incidents by using chatbots, mobility, and AI - Reducing outages by creating a self-healing network on the Now Platform® - Keeping our employees connected, productive, and secure—ready for change while empowering operational resilience

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™