Navigating the Value Stream: Applying ITIL4 to Modern Service Management

Presented by

John Custy of JPC Group & Brian Hollandsworth of ServiceNow

About this talk

Accelerate the digital enterprise using the principles of ITIL. ITIL best practices help increase the speed and success of your products and services and enable faster time to value. In this insight-packed webinar, you'll hear from service management experts with many years of practical experience and learn how to apply the ITIL framework to any technology-enabled service. We'll discuss how the components and activities in the Service Value System work together to facilitate value creation and how the Four Dimensions model helps ensure a holistic approach to service management. You'll leave with a better understanding of the ITIL4 framework and its role in providing effective governance and management of your products and services. Speakers: John Custy, Managing Consultant, JPC Group Brian Hollandsworth, Product Management and Strategy, ServiceNow
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