Why should manufacturers care about providing a delightful customer experience?

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Presented by

Trevor Cotta and Shruddha Agarwal of ServiceNow

About this talk

Do your customers complain that it takes too long or costs too much to resolve complaints? Do they think it’s too hard to do business with you? Manufacturers know it’s a problem with 82% saying customer service must transform. Customers want a proactive and personalized experience from their suppliers, so how can your company make that happen? Join this webinar to learn: - Actions you can take now and, in the future, to surprise and delight your customers through the entire customer journey - How one of the world’s largest electronics manufacturers unified their customer complaint workflow by engaging customers, employees and suppliers to transform the customer experience. Speakers: Trevor Cotta, Advisory Solution Consultant, ServiceNow Shruddha Agarwal, Global Head of Technology Industry Solutions, ServiceNow

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