Do your customers complain that it takes too long or costs too much to resolve complaints? Do they think it’s too hard to do business with you? Manufacturers know it’s a problem with 82% saying customer service must transform. Customers want a proactive and personalized experience from their suppliers, so how can your company make that happen?
Join this webinar to learn:
- Actions you can take now and, in the future, to surprise and delight your customers through the entire customer journey
- How one of the world’s largest electronics manufacturers unified their customer complaint workflow by engaging customers, employees and suppliers to transform the customer experience.
Speakers:
Trevor Cotta, Advisory Solution Consultant, ServiceNow
Shruddha Agarwal, Global Head of Technology Industry Solutions, ServiceNow