Why should manufacturers care about providing a delightful customer experience?

Presented by

Trevor Cotta and Shruddha Agarwal of ServiceNow

About this talk

Do your customers complain that it takes too long or costs too much to resolve complaints? Do they think it’s too hard to do business with you? Manufacturers know it’s a problem with 82% saying customer service must transform. Customers want a proactive and personalized experience from their suppliers, so how can your company make that happen? Join this webinar to learn: - Actions you can take now and, in the future, to surprise and delight your customers through the entire customer journey - How one of the world’s largest electronics manufacturers unified their customer complaint workflow by engaging customers, employees and suppliers to transform the customer experience. Speakers: Trevor Cotta, Advisory Solution Consultant, ServiceNow Shruddha Agarwal, Global Head of Technology Industry Solutions, ServiceNow

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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™