Break down legacy silos between service and operations management

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Presented by

The ServiceNow team

About this talk

If your ITSM team is struggling to keep up with incidents or your CMDB is messy or technology silos are slowing down the sharing of information across teams and processes, you will appreciate this session. Several technology leaders are reporting that: - Their teams are overwhelmed with the explosion of service requests caused by the new “work anywhere” world - Valuable time is wasted sifting through different systems of records with out-of-date information - Cobbling together brittle integrations from legacy tools not built for a cloud-first world is slowing innovation and draining productivity So what are IT leaders to do? Bust the silos between service and operations so the two teams can together drive exponentially greater outcomes. Join us for a session on the power of Technology Service Operations – bringing together IT service and operations on a single, cloud-first platform. Watch the magic unfold with this simple concept built on a unifying platform.

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