Name: Reducing MTTR and accelerating the move to cloud-native
Start: 2023-09-26T16:00:00Z
End: 2023-09-26T16:00:25.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform.  

The ServiceNow Platform brings intelligence into every corner of your business, which means every person, every system, every process—everything—works better.


Efficiency and cost reduction are vital to success, but taken to their extreme, they can interfere with the No. 1 priority for business - keeping your customers happy. According to a new research by Aberdeen Strategy & Research, manufacturing business leaders report customer satisfaction as their number one objective. But, how do you deliver frictionless customer service (CX) while dealing with changes to long-established supply chain, drastic & unpredictable changes in buyer demand - along with growing adoption of automation and AI.


Join this webinar to learn:

- Top CX strategies driving manufacturing
- The role of frictionless CX on key results
- How companies use AI & automation to improve CX
- Building blocks for best-in-class CX
- CX success stories

Omar Minkara | VP & Principal Analyst - Contact Center & Customer Experience Management | Aberdeen Strategy & Research
 Jalaja Repalle | Senior Director - Manufacturing Product Management | ServiceNow

The customer is still king! Improving service to maximize revenue, reduce costs, boost loyalty!

Fueled by GenAI tools, low-code will unleash the next wave of productivity across every industry, department, and role. Learn the latest by joining us for our upcoming webinar, Fast-track app delivery with GenAI powered low-code.

Our experts will discuss ServiceNow’s approach to GenAI and the app dev lifecycle. You’ll see a demo illustrating how app delivery team members can use ServiceNow’s GenAI tools. And you’ll learn:

- How GenAI is reshaping the app development lifecycle
- The effect of GenAI on each team member—from admins to no-coders, to pro-coders
- How using the ServiceNow tool, Now Assist for Creator, can enhance your app delivery
- Put GenAI to work—sign up for this webinar now.

Speakers:
Gregg Aldana, global area vice president, creator workflows specialist solution consulting, ServiceNow
Dale Stubblefield, senior advisory solution consultant, ServiceNow

Fast-track app delivery with GenAI powered low-code.

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit. Sign up for our webinar now.

Hosted by:
Vijay Kotu, chief analytics officer, ServiceNow
Jim Van Over, AMS innovation officer, ServiceNow
Moderated by:
Richard Murphy, editor-in-chief, ServiceNow

Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient.

Join this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics:

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM)
- Extracting the full value of the platform by using Admin Center
- Rapid discovery of your infrastructure with AI-powered service mapping
- Best practices from experts with decades of implementation experience

Don’t miss this opportunity to enhance your digital transformation efforts. Register today and take the first step towards a more efficient and effective ServiceNow deployment.

Speakers:
Michael Hansen, senior product marketing manager, ServiceNow
Mark Carvin, ServiceNow Certified Master Architect and Integrated Practices System Architect, DXC Technology

ServiceNow simplified: New methods for faster implementation

Join us for an expert-led discussion on the transformative power of ServiceNow Strategic Portfolio Management (SPM) in navigating your fast-changing workplace.

In this engaging session, Why hybrid project delivery models maximize efficiency, you'll gain practical, proven strategies for:

- Adopting a hybrid project delivery model can elevate organizational performance and agility
- Integrating traditional and agile methodologies for superior outcomes using ServiceNow SPM
- Aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery
- You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. 

We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work.

Register now to be part of this enlightening discussion.

Speakers:
Jeff Bonamie, director, PM tools & methodology, Alcon
Andy Jordan, president, Roffensian Consulting S.A.
Jennifer Valenti Kress, UX researcher, ServiceNow
Jim Tisch, director, product & solutions marketing, ServiceNow

Why hybrid project delivery models maximize efficiency

This chat explores the transformative potential of Artificial Intelligence (AI) in IT operations. Industry expert Jon Brown from Enterprise Strategy Group (ESG) will share key findings from a recent ESG study highlighting the high anticipation for AI and its role in accelerating IT operations. Usman Sindhu from ServiceNow will discuss their proven approach to AI, showcasing how it empowers customers to achieve greater efficiency and agility.

Join us to discover:
• How AI is revolutionizing IT operations and scaling teams.
• ServiceNow's strategic use of AI to deliver real-world benefits for its customers.
• Practical insights on harnessing AI to accelerate your IT operations and achieve digital transformation goals.
• Don't miss this opportunity to learn how ServiceNow can help you unlock the power of AI and propel your IT organization forward.

AI in Operations: A Practical Discussion for IT Operations Leaders

IT leaders are becoming champions of the business by delivering innovation in the form of unique intelligent workflows that transform operational efficiency and unlock new revenue streams. Join us for our upcoming webinar, CIO Agenda: Unify IT digital operations and GenAI low-code workflow delivery, where you will learn:

- A strategic approach to digital ops and low-code app delivery that enables IT to keep up with CEO expectations on GenAI-fueled business transformation
- How Creator Workflows – Now Assist for Creator, App Engine and Automation Engine – multiply developer productivity and app delivery efficiency
- How real-world customers are already achieving results
- How GenAI and low-code transform core line of business operations through a visual story
Secure your spot today.

Speakers:
Martin Barclay, product marketing, Now platform director, ServiceNow
Brian Dunbar, senior manager, intelligent automation, ServiceNow
Scot Northern, senior advisory solution consultant, creator workflows, ServiceNow

CIO Agenda: Unify IT digital operations and GenAI low-code workflow delivery

Do you know which assets in your organization are threatened? Are there gaps in your coverage?

To best answer these questions, register now for Know which assets are protected and which are at risk with ServiceNow. At this webinar, you’ll learn about ServiceNow’s new, end-to-end application, ServiceNow Security Posture Control (SPC). Part of the ServiceNow Security Operations suite, SPC unifies attack surface coverage data, shows the highest risk gaps, and identifies the owners who can remediate these risks.

Gopi Krishna Boyinapalli, Senior Staff Inbound Product Manager at ServiceNow, will explain how SPC:

- Provides full detection, response, and compliance
- Integrates with risk and vulnerability solutions to view compliance status
- Ensures accurate risk scores
- Keep your organization ahead of security threats. Sign up for this webinar today

Speakers:
Gopi Krishna Boyinapalli, senior staff inbound product manager, ServiceNow

Know which assets are protected and which are at risk with ServiceNow

Explore the capabilities of ServiceNow's Enterprise Asset Management (EAM) solution, designed to address logistics and supply chain management challenges within the U.S. Federal Government. This session is designed for government professionals responsible for optimizing asset management strategies in a variety of environments, from standard to the more challenging. We will examine how ServiceNow EAM can streamline the asset lifecycle, from procurement to warehousing, deployment, maintenance, and disposition.

Key Takeaways:
• Streamlined Warehousing and Strategic Deployment
• Effective Maintenance and Disposition
• Scalability and Adaptability

Join us to redefine your approach to asset management with ServiceNow EAM, embracing efficiency and strategic foresight in federal logistics.

ServiceNow EAM: Transforming Logistics for U.S. Federal Agencies

ServiceNow has been partnering with Agencies over the last decade to improve their resiliency and today with Enterprise Asset Management.

Emergency preparedness is crucial for ensuring the safety and resilience of Agency efforts in the wake of unexpected interruption to the global communities they support including natural disasters, emergencies, and even war-related crisis. Effective Enterprise Asset Management (EAM) plays a vital role in enhancing preparedness efforts by optimizing the utilization of resources and infrastructure. Join us to learn more about how 

ServiceNow can partner with your federal agency’s operations, business decisions and overall agility efforts. 
Whether you’re new to ServiceNow or looking to expand its utilization within your organization, this webinar will provide valuable insight into the real-world application of dependable Enterprise Asset Management. Make the Now platform your partner as you navigate this journey.

Amplifying Emergency Preparedness of Enterprise Asset Management with ServiceNow

Dive into ServiceNow’s transformative approach to Fleet Management in our upcoming Enterprise Asset Management webinar. In this webinar we’ll cover how ServiceNow Enterprise Asset Management combines systems, services, and software to optimize the utilization of assets for better productivity and cost management. Discover how ServiceNow’s workflow capabilities can streamline your Fleet operations, ensuring efficiency and cost-effectiveness across your enterprise.

Key Takeaways:
• Maximize asset utilization while reducing downtime
• Reduce costs associated with maintenance and asset lifecycle management
• Consolidate operational applications with a single technology system, standardized processes across the business

Whether you’re new to ServiceNow or looking to expand its utilization within your organization, this webinar will provide valuable insights into maximizing its capabilities for holistic Fleet Management. Don’t miss this opportunity to take your Fleet management processes to the next level with ServiceNow.

Maximizing Fleet Management with ServiceNow

Federal Healthcare Agencies continually plan, acquire, deploy, monitor, and retire assets—including the medical devices, lab equipment, or consumables needed to provide exceptional care, research, and services to citizens across the country. In this medical device webinar, we will explore some of the common challenges healthcare professionals face with asset management, and how Enterprise Asset Management can help improve operations, automate tasks, and more importantly, keep clinicians, lab technicians, and patients happy and in good care.

Key Takeaways:
• How EAM can help medical, and lab workers maximize what assets they have, assets they need, and where the assets are located. 
• Critical maintenance and contract management for medical and lab assets.
• Reducing costs by aligning assets to EOL, EOS dates, and only purchasing what you need. 
• Understanding critical out of the box workflows included with EAM to expedite requests to meet critical deadlines.
• Demonstration of Asset management workspace and critical dashboards.

Medical Device Management with ServiceNow

In the midst of digital transformation initiatives, many manufacturing projects fall short of their promised growth and profitability. And the sales, support and servicing functions are no different. 

Join us as we delve into recent research conducted by IndustryWeek and ServiceNow, revealing the hidden costs of inefficiencies plaguing subscription sales, order processing, and dealer and channel interactions. Gain firsthand insights from manufacturers on:
- The financial repercussions of disjointed systems and the challenge that poses with rolling out new services and subscriptions
- How automation can optimize sales and order processes, enhancing efficiency and driving tangible results.
- Transforming your approach to customer operations, unlocking new pathways to success in the manufacturing landscape.

Speakers: 

Brent Robertson | Co-Founder | Fathom
Allen Hackman | AVP - Manufacturing | ServiceNow
Rohit Batra | General Manager - Manufacturing and TMT (Telecom, Media, Technology) | ServiceNow

Optimizing Manufacturing Sales and Orders – Driving Out Costs

Today, your IT team not only owns your core company technology, but must support all technology across all business units. And the CEO is looking to the CIO to drive better business outcomes.

However, technology teams have been burdened by debt from sub-par user experiences, difficulty cutting costs and waste, and silos that restrict collaboration and innovation.

That’s why you should join us for Three keys to unlock better experiences, savings, and IT innovation. At this webinar, you’ll hear how successful teams are combining ServiceNow automation and generative AI to :
- Improve service operations
- Optimize spend and reduce waste
- Deliver strategic technology initiatives

Help your technology teams think holistically to address today’s most pressing challenges. Sign up for this webinar today!

Speakers:
Debbra McGrath, principal product marketing engineer, ServiceNow
Richard Hawes, director product marketing, digital employee experience, ServiceNow
Eric Ledyard, roadmapper and thought leader, RapDev

Three keys to unlock better experiences, savings, and IT innovation

AI and other emerging tech will have a profound impact on world job markets in the years ahead.  

Join this webinar to hear ServiceNow’s Heather Jerrehian, VP of product management for employee workflows, Sarah Tilley, SVP of talent acquisition and development, and Laura LeBleu, senior marketing communications manager of thought leadership, discuss findings from the Impact AI: 2024 Workforce Skills Forecast report, a collaboration between ServiceNow and research partner Pearson.  

Rather than being a job killer, the report finds that new technologies will allow the upskilling and reskilling of workers with transferable skills to lucrative future tech jobs. By automating some tasks and augmenting others, human workers will be able to spend more time doing work that is uniquely suited to people, while automating or augmenting work that computers can do better. 

- Tech will free up worker capacity to upskill and work on tasks requiring human skills such as critical thinking, interpersonal communication, and creativity. 
- Although some jobs will be lost, they will be made up by new tech-focused jobs staffed by people who make the transition to new tech-focused careers. 
- Existing tech jobs will only increase demand for those with tech skills in the new economy. 
- Opportunities exist for those who have not traditionally been considered or had skills for tech jobs to join the industry.

Workforce Skills Forecast: How AI is reshaping the workforce of the future

In IT, the drive to achieve more with fewer resources is a constant challenge. This webinar, Do more with less - How AI automation and generative AI maximizes your IT productivity shows how AI Automation and Generative AI help you meet this challenge. AI technologies are not just about automating routine tasks; they’re about reshaping the way IT operates, predicting and preemptively handling IT incidents, and freeing up teams to focus on strategic initiatives.

This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include:

- Harnessing AI for automating routine IT operations
- Predictive AI techniques for a proactive approach in IT incident management
- Empowering IT teams to focus on strategic, business-impacting initiatives
- Join us to unlock the potential of AI in your IT operations for a smarter, more efficient future.

Speaker:
Charlie Steiner, sr product marketing specialist, IT service management (ITSM)

Do more with less - How AI automation and  GenAI maximizes your IT productivity

Enterprise Strategy Group’s Principal Analyst of Ransomware, SecOps & Services, Dave Gruber, cannot overstate how complex today’s cyber risk landscape is, influenced by attack surface growth, abundant data silos and tool sprawl, triage and risk prioritization conflicts, and ransomware as a top-5 persistent threat. 

What your organization needs, to keep pace with this complexity, is a firm foundation of security hygiene and posture management. But security hygiene objectives come part-and-parcel with their own challenges.

Watch this insightful webinar, in which Dave Gruber joins Julian Azaret, Senior Principal Product Manager at ServiceNow, to dive into this topic and to examine: 
• Today’s top security hygiene & posture management issues
• 5 ways to improve security posture management—backed by ESG research
• Overview of, and use cases for, ServiceNow’s Security Posture Control (SPC), which unifies attack surface coverage data and identifies the highest risk gaps 
• And an interactive Q&A

Security Hygiene & Posture Control: Why Detection is Not Enough

How can an organization accelerate digital-first business growth? Based on the latest global research from EMA, IT Service Operations (AKA ServiceOps) is a requirement because:

• Benefits are immediate and far-reaching across the organization
• Implementation is drama-free because ServiceOps is practical and makes sense to the people who actually do the work
• ServiceOps undergirds a digital foundation for strong business results

ServiceOps is technology-enabled, but it’s also people-centric. It is common sense, practical, result-driven, and growing in adoption. Thousands of ServiceNow customers have used it to bring improved user experiences, resiliency, and productivity.   
 
In this session, we'll discuss the Service Operations journey many of these customers have taken and the value they’ve seen. Results range from streamlined processes and integrated digital workflows to AI connected IT service and operations management. ServiceOps has helped them establish  the visibility and collaboration needed to accurately picture – and execute-- an organization's digital transformation.  All based on the market-leading ServiceNow platform for AI.   
 
Join us to learn more!

75% of organizations rely on IT ServiceOps for their digital success. Do you?

Many organizations struggle to manage the growing scale and complexity of cloud and cloud-native infrastructure, and often lack complete visibility across the enterprise. In this webinar, learn how the industry first ServiceNow Cloud Observability introduces new capabilities to help site reliability engineering teams better manage the growing scale and complexity of cloud infrastructure by bringing Lightstep’s observability metrics, tracing, and logging together on a single solution purpose built to connect insights and actions across all the tools, people, and processes involved.  

Learn how to:  

· Resolve issues faster, eliminate underlying causes of performance issues, improve software quality, and address fragmentation across various IT estates with Cloud Observability.  

· Populate the CMDB and generate Service Maps for deep cross-stack visibility with the new Service Graph Connector for OpenTelemetry – a Kubernetes-native method.  

· Eliminate silos, manual root cause analysis and incident response activities, by building bridges between old and new systems for end-to-end visibility.  

Speaker: Andrew Gardner, Sr. Product Marketing Manager – Cloud Observability, ServiceNow

Reducing MTTR and accelerating the move to cloud-native

cloud-native infrastructure

cloud observability

ServiceNow

Lightstep

CMDB

Service Graph Connector

OpenTelemetry

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Many elements come into play when attracting the right talent. Is your careers page up-to-date? Does your website accurately represent your company culture and communicate it clearly to recruited applicants? In terms of internal processes, do you have an ongoing talent acquisition strategy? How efficient are your application screening and onboarding processes? Where and how are you looking for top candidates and are you enabling them to find you? Discover best practices and learn from industry thought leaders by joining the recruiting community.

Recruiting

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Healthcare

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Reducing MTTR and accelerating the move to cloud-native

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