The customer is still king! Improving service to maximize revenue, reduce costs, boost loyalty!

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Presented by

Omar Minkara & Jalaja Repalle

About this talk

Efficiency and cost reduction are vital to success, but taken to their extreme, they can interfere with the No. 1 priority for business - keeping your customers happy. According to a new research by Aberdeen Strategy & Research, manufacturing business leaders report customer satisfaction as their number one objective. But, how do you deliver frictionless customer service (CX) while dealing with changes to long-established supply chain, drastic & unpredictable changes in buyer demand - along with growing adoption of automation and AI. Join this webinar to learn: - Top CX strategies driving manufacturing - The role of frictionless CX on key results - How companies use AI & automation to improve CX - Building blocks for best-in-class CX - CX success stories Omar Minkara | VP & Principal Analyst - Contact Center & Customer Experience Management | Aberdeen Strategy & Research Jalaja Repalle | Senior Director - Manufacturing Product Management | ServiceNow
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