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Reinventing Customer Experience: Create Agent "Superheroes"

In the age of the demanding customer, the day of the Service Agent has become more and more complex, leading to a 27% annual turnover rate plaguing companies across the country. It is more important than ever to reduce onboarding times and empower every agent, regardless of tenure, with the tools they need to quickly resolve complex cases and be the Superhero that drives customer answers, satisfaction and loyalty.

In this webcast, we'll explore how Service | Microsoft Dynamics CRM empowers agents with a single, unified experience to deliver fast, amazing customer service from their desktop or mobile device. You’ll see how its dynamic interface presents scripting, process flows, recommendations for next best steps and integrated knowledge to manage cases faster and provide a differentiated level of support. Be a super-hero with technology recommendations that positively impact your business objectives.

Watch this webcast to learn:
•How Service for Microsoft Dynamics CRM empowers agents with a single, unified experience to deliver fast, amazing customer service from their desktop or mobile device
•See how its dynamic interface presents scripting, process flows, recommendations for next best steps and integrated knowledge to manage cases faster and provide a differentiated level of support.

Join us to become the technology superhero who can help your company meet its needs.
Recorded Mar 24 2016 26 mins
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Presentation preview: Reinventing Customer Experience: Create Agent "Superheroes"

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  • Title: Reinventing Customer Experience: Create Agent "Superheroes"
  • Live at: Mar 24 2016 4:00 pm
  • Presented by: Microsoft
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