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Reinventing Customer Experience: Field Service & the Modern Dispatch Technician

The challenge and opportunity for Field Service organizations today is this: Deliver world class, intelligent customer experiences in the field while maximizing efficiency and minimizing costs. Through the recent acquisition of FieldOne, Microsoft now empowers field service technicians to create positive and memorable customer experiences by providing them with the right tools and insights to make the most of every minute spent on site.

Join this webcast to learn how FieldOne, from Microsoft can enable your field service organization to dispatch technicians using optimized routes and skill based assignments to intelligently balance workload and resources. Also learn how it provides service technicians with complete customer insight, real-time guidance, rich media knowledge and cross-team collaboration — all through any mobile device.

Watch this webcast to learn how Microsoft's Field One can:

Enable your field service organization to dispatch technicians using optimized routes and skill based assignments to intelligently balance workload and resources
Provides service technicians with complete customer insight, real-time guidance, rich media knowledge and cross-team collaboration — all through any mobile device
Recorded Apr 6 2016 46 mins
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Presented by
Jim Hare, Microsoft
Presentation preview: Reinventing Customer Experience: Field Service & the Modern Dispatch Technician

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  • Title: Reinventing Customer Experience: Field Service & the Modern Dispatch Technician
  • Live at: Apr 6 2016 4:00 pm
  • Presented by: Jim Hare, Microsoft
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