How to Leverage New Technologies in Today's Digital World

Presented by

Herbert Quinde- Industry Sales Microsoft, Dux Raymond Sy- CTO AvePoint, Tricia Morris- Sr Product Marketing Manager Microsoft

About this talk

Is government really broken? Or do we simply need a more responsive government? In our fast-paced, customer-centric world, the public has grown accustomed to having their needs met on their own terms and on their own time. When it comes to customer engagement, the private sector has set the bar high. Citizens expect the same experience with their government. In order to improve services and gain an edge in today’s digital world, public agencies need to leverage technologies that enable new digital service models and more effectively engage the public. Technology trends such as cloud, mobile, social media, and the Internet of Things (IoT) present opportunities for innovation that will help bridge the gap between the citizen-facing organization’s mission and the public’s needs. Microsoft Dynamics empowers government employees to engage with constituents in a more agile manner and optimize city operations and infrastructure in an innovative and adaptable way. Join this webcast to learn how to: Understand what digital transformation of citizen services means, including engagement with citizens, empowerment of city employees, optimization of city operations and infrastructure Perceive the value of technology in improving citizen services, including efficient resolution of citizen issues, reduced cost of citizen service delivery, accelerated economic development, quality of life improvements, and ranking Gain insight into the rich technology options available, including cloud, mobile, digital customer service, constituent data privacy

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