Customer Expectations in 2017: Exceeding Demand with Cloud & Digital

Presented by

Alexandra Rijnoveanu, Business Applications Architect

About this talk

Customers' expectations are rising. According to the Customer 2020 Report, customer experience will overtake price and product as the key brand differentiator by 2020. Thanks to the Internet, consumers have access to more brands, products, and services than ever before, and thanks to the proliferation of mobile devices, they expect information everywhere and anywhere. Regardless of your industry, the people you want to reach will demand a consistent, rich digital experience across devices. Consumers' rising expectations actually create an opportunity for forward-thinking organizations. While this may seem hard to navigate or possibly overwhelming, there are an extensive set of integrated tools to help you in the journey and to successfully adapt. These tools will also empower your team to enhance their collaboration and productivity. Explore how your organization can tailor and leverage these tools to reflect and enhance your unique offering. Join this webcast to: - Learn how to shift to a customer-centric strategy and what is the core value - See how Microsoft Dynamics 365 becomes your customer hub of information and interactions - Explore how the extended Microsoft Cloud offering provides the latest solutions to enrich your customer knowledge and experience - Hear transformative customer stories from different industries and how Microsoft made the difference

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