Virtualising Contact Centres - Approach and benefits

Presented by

Bob Law, EDS and Gordon Loader, Avaya

About this talk

Learn how Avaya helped EDS centralise their contact centres and provide better communication options for their callers, whilst lowering costs, and increasing flexibility.

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Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. Learn how other companies have done it, by Avaya experts and customers from Europe, Middle East & Africa.