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Virtualising Contact Centres - Approach and benefits

Learn how Avaya helped EDS centralise their contact centres and provide better communication options for their callers, whilst lowering costs, and increasing flexibility.
Recorded Aug 27 2009 30 mins
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Presented by
Bob Law, EDS and Gordon Loader, Avaya
Presentation preview: Virtualising Contact Centres - Approach and benefits

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  • Title: Virtualising Contact Centres - Approach and benefits
  • Live at: Aug 27 2009 1:00 pm
  • Presented by: Bob Law, EDS and Gordon Loader, Avaya
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