Does Fraud Mitigation Mean Customer Frustration?

Presented by

Steve Winterfeld, Advisory CISO, Richard Meeus, Director of Security, Tracy Devlin, Director, Customer Experience, Akamai

About this talk

Companies accept a degree of loss as a cost of doing business. This may be from shrinkage, fraud or cybercrime. Controls, especially on the web, can be added to help mitigate this risk - but do the cost, complexity and friction that these controls create outweigh the benefits? Join us for a debate on how to balance friction against loss, finding the centre of gravity between customer experience, cybersecurity, and fraud losses. Why you should attend: - Learn how inline controls can be used to address fraud and loss - Understand the ROI for fraud mitigation - Determine customer experience expectations To hear our live debate, register today.

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