How Performance Management can Drive Growth & Loyalty: An Allscripts Case Study

Presented by

John Worthington, Director of Product Management at eG Innovations and Mike Montano, CDO of Strategy at Allscripts

About this talk

In a fast-moving, 24/7 healthcare environment, doctors and nurses cannot afford any impediments to delivering the best possible patient care. To ensure that the hospitals, physicians, nurses and other care providers it serves receive the best client experience possible, Allscripts offers a proactive application monitoring service that checks for potential problems that could slow down or disrupt the use of its mission-critical healthcare IT systems. Initially launched in 2006, the proactive support offering monitors clients’ IT infrastructure and use of Allscripts solutions. Since its introduction, Allscripts has been able to improve client experiences in a way that has had a significant impact on business growth and client retention.

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Engage with the eG Innovations channel for informative and relevant webinars on how applying performance management best-practices in complex, multi-tiered infrastructures can turn IT service delivery into a center for productivity, growth and profit. Along with lots of great Citrix content, eG's senior technology executives, partners and industry leaders discuss current challenges and how to address them through effective performance management in physical, virtual and cloud environments.