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The 2016 Master Plan for Revenue. It’s holistic. It’s email. It’s CX.

Research predicts that by 2020 Customer Experience (CX) will overtake price and product as the key brand differentiator. To compete on this basis, you can’t just initiate a few special projects to smooth out the rough edges of your customer service. You’ll need a plan – a master plan – and we’ll share key insights.

Webinar highlights:
•The 3 guiding principles of great CX
•How to create a holistic view of email marketing—leveraging content, data, technology, and automation
•Inspiring Magento 2.0 merchant examples
Recorded Jun 8 2016 44 mins
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Presented by
Jonny Dixon of Dotmailer, Joy Daniels of Magento
Presentation preview: The 2016 Master Plan for Revenue. It’s holistic. It’s email. It’s CX.

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  • Title: The 2016 Master Plan for Revenue. It’s holistic. It’s email. It’s CX.
  • Live at: Jun 8 2016 9:35 am
  • Presented by: Jonny Dixon of Dotmailer, Joy Daniels of Magento
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