Robert S. Falkowitz - Concentric Circle Consulting (ITSM, Kanban, Lean, Tooling Author)
How does the role of the process owner evolve when using a lean approach to management?
What are the skills and experiences that a lean process owner should have?
How does the process owner role relate to other roles, such as IT management, process managers and process practitioners?
What are the pitfalls that you might experience in identifying and developing the process owner?
This session looks at the trials and tribulations of an IT organization as it attempts to find its way in making continual improvement part of its culture.
In 45 minutes we’ll examine these questions, drawing on a case study:
What are the patterns seen in the “traditional” approach to the process owner role?
How is a lean approach different?
What are the aspects of an organization’s culture that impact the success—or failure— of the role?
How can we motivate the process owner?
What are the measurements of success?