Managing and Measuring Strategies!

Presented by

David Smith President Micromation Inc. ITSM, ITIL, Lean, Kaizen, ISO, TCO, Author – Implementing Metrics

About this talk

Learn which metrics are important to demonstrate that your ITSM strategy is effective, efficient and profitable. Blockchain, AI, IoT, Cloud, Robotics disruption technologies are exponentially accelerating the pace of change; are your ITSM strategies adapting fast enough? What if – there were metrics that could help you tap into and leverage your current investments, methods and human capital to adapt more quickly. What if – the metrics formed a performance improvement model that was self-organizing, just-in-time, low entry cost, flexible and elastic? What if – the performance improvement method was repeatable and inspired innovation, creativity and outside the box thinking? Would it be worth the hearing about it? Leading organizations are using Lean IT measurement models to better understand how to measure throughput, efficiency, effectiveness and quality of ITSM services. This session is about finding metrics most relevant for your situation to inspire change.

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