5 Ways to Improve IT Service Delivery While Reducing Cost

Presented by

Stephen Mann, Independent ITSM Blogger, Writer, and Presenter

About this talk

For a corporate IT organization to create business value, then it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship. Attend this webinar for practical help with five opportunities to improve how corporate IT organizations are run, and the value they ultimately provide to their business, across: 1.Exploiting automation 2.Improving service desk performance while reducing costs 3.Redefining services through BRM and service portfolio management 4.Better IT asset management 5.Financial management that focuses on the right things

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (22)
Subscribers (6227)
SunView Software is a leading provider of enterprise IT software that enables companies to better track, manage and control IT service management. The ChangeGear product suite enables companies to gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs and ensure regulatory compliance.